Trainer / Technical Writer
培训员/技术作家职位总结 我们正在寻找一个经验丰富的培训员 /技术作者，以开发高质量的技术文档，培训材料和学习计划来支持一项大规模联邦医疗现代化倡议。这个人将与技术团队，产品所有者，业务分析师，专家 （中小企业）和项目利益相关者密切合作，将复杂系统，流程和技术概念转换为清晰，用户友好的文档和有效培训。理想的候选人结合强大的技术写作，教学设计，培训交付和利益相关者合作技能，并且能够舒适地支持企业技术实施和组织变化。关键责任技术写作与文档 ·为企业应用程序和商业流程开发，编辑和维护技术和最终用户文件。·创建用户指南，系统手册，标准操作程序 (SOP),快速参考指南，常见问题，工作辅助工具以及知识基础内容。·将复杂的技术信息转换成符合技术和非技术观众的明确文档。·与中小企业，开发人员，工程师，商业分析师和利益相关者合作收集和验证文件要求。·在应用程序发布，改进和流程变化期间保持文档。·建立一致的文档模板，术语，格式化和质量标准。·管理文档修订，版本控制和审查周期。·审查现有文档并确定提高可用性，准确性和一致性的机会。培训和教学支持 ·设计和开发指导领导的虚拟和自动步伐的培训材料。· 培训演示，辅导员指南，参与者指南，练习，工作辅助和其他学习资源的开发。· 向最终用户及利益相关方提供技术和应用培训。· 对新系统或功能进行培训需求评估并确定学习要求。· 与中小企业合作制定精确课程内容和学习目标。·支持培训人员倡议和知识转移活动。·收集反和评估培训效率以确定改善机会。·支持与系统实施，升级和现代化初步有关的用户采用。
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Trainer / Technical Writer
Position Summary
We are seeking an experienced Trainer / Technical Writer to develop high-quality technical documentation, training materials, and learning programs supporting a large-scale federal healthcare modernization initiative.
This individual will work closely with technical teams, product owners, business analysts, subject matter experts (SMEs), and program stakeholders to translate complex systems, processes, and technical concepts into clear, user-friendly documentation and effective training.
The ideal candidate combines strong technical writing, instructional design, training delivery, and stakeholder collaboration skills and is comfortable supporting enterprise technology implementations and organizational change.
Key Responsibilities
Technical Writing & Documentation
- Develop, edit, and maintain technical and end-user documentation for enterprise applications and business processes.
- Create user guides, system manuals, standard operating procedures (SOPs), quick-reference guides, FAQs, job aids, and knowledge-base content.
- Translate complex technical information into clear documentation appropriate for technical and non-technical audiences.
- Collaborate with SMEs, developers, engineers, business analysts, and stakeholders to gather and validate documentation requirements.
- Maintain documentation throughout application releases, enhancements, and process changes.
- Establish consistent documentation templates, terminology, formatting, and quality standards.
- Manage document revisions, version control, and review cycles.
- Review existing documentation and identify opportunities to improve usability, accuracy, and consistency.
Training & Instructional Support
- Design and develop instructor-led, virtual, and self-paced training materials.
- Develop training presentations, facilitator guides, participant guides, exercises, job aids, and other learning resources.
- Deliver technical and application training to end users and stakeholder groups.
- Conduct training needs assessments and identify learning requirements for new systems or functionality.
- Collaborate with SMEs to develop accurate course content and learning objectives.
- Support train-the-trainer initiatives and knowledge transfer activities.
- Collect feedback and evaluate training effectiveness to identify opportunities for improvement.
- Support user adoption associated with system implementations, upgrades, and modernization initiatives.
Required Qualifications
- Bachelor's degree in Technical Communication, English, Communications, Instructional Design, Education, Information Technology, or a related discipline, or equivalent relevant experience.
- 5+ years of experience in technical writing, instructional design, technical training, or a combination of these areas.
- Demonstrated experience creating technical and end-user documentation for software or enterprise technology.
- Experience developing training materials and delivering technical or application-based training.
- Ability to translate complex technical concepts into concise, understandable content.
- Experience collaborating with technical SMEs and business stakeholders.
- Strong writing, editing, proofreading, presentation, and facilitation skills.
- Experience developing content for both technical and non-technical audiences.
- Strong organizational skills and ability to manage multiple documentation and training deliverables.
- Familiarity with Agile software development or technology implementation environments.
- Proficiency with Microsoft Office applications and modern collaboration/documentation platforms.
- Ability to meet applicable federal background investigation requirements.
Preferred Qualifications
- Experience supporting federal government, federal healthcare, health IT, or other large technology modernization programs.
- Experience developing training and documentation for enterprise software applications.
- Experience supporting system implementations, migrations, or modernization initiatives.
- Knowledge of accessibility considerations, including Section 508, for electronic documents and training content.
- Experience with learning management systems (LMS).
- Experience developing eLearning or computer-based training.
- Familiarity with tools such as Articulate 360, Adobe Captivate, Camtasia, SharePoint, or Confluence.
- Experience supporting Agile or SAFe delivery environments.
**Disclaimer: This position is contingent upon ELYON’s receipt of contract award, Government acceptance of the proposed candidate, completion of required onboarding, and continued contract funding.**
Benefits:
Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.
ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary: $40 - $50 per hourOriginally posted on Himalayas