客户服务代表 - PST 时间上午8点 - 下午5点
Customer Service Representative - 8am - 5pm PST
其他限定地区（需当地身份）
公司CPSI
薪资未公开
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间18 天前
数据来源Himalayas
注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
客户服务代表是一个全远程职位，负责为 TruBridge 呼叫中心的客户提供支持，包括早期出院服务的患者，并且在周一至周五上午8点至下午5点太平洋时间（PST）期间提供支持，以协助患者进行来电和外拨联系。
客户服务代表的主要职责
除按要求工作外，该职位的具体职责包括：
- 负责持续满足来电和外拨电话的生产标准
- 负责持续满足质量保证标准
- 通过遵循公司政策和程序以及每个客户的特定政策和程序，保持高质量的客户服务
- 通过参与公司提供的教育机会来更新岗位知识，并熟练掌握服务和信息系统的知识和理解
- 通过保密所有信息来保护客户信息
- 处理各种文件和文档
- 通过协助个人解决医疗账单问题、财务援助计划、安排付款计划和处理付款，有效与来电者沟通以解决账户问题，同时保持专业水平的客户服务
- 按需安排回拨
- 作为协作团队成员
- 根据主管或呼叫中心管理的指示协助完成其他任务
最低要求：
教育/经验/认证要求
- 必须能够在上午8点至下午5点太平洋时间（PST）工作
- 需要高速家庭互联网（非基于手机的互联网）
- 能够测试家庭网络速度，以确保带宽足够
- 出色的沟通能力（书面和口头）及人际交往能力
- 强大的组织能力、多任务处理能力和时间管理能力
- 必须注重细节并能够将问题跟进至解决
- 能够独立工作，也能作为团队成员合作
- 需要高中文凭或同等教育和相关经验的组合
优先条件：
- 在远程环境中提供一年或以上电话客户服务经验
- 有每天处理最多100个客户联系的经验
最初发布于喜马拉雅山
查看英文原文
The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will be available 8am - 5pm PST (Mon to Fri), to support patient in/outbound contact.
Essential Functions for Customer Service Representative
In addition to working as prescribed, specific responsibilities of this role include:
- Responsible for consistently meeting production standards for inbound and outbound calls
- Responsible for consistently meeting quality assurance standards.
- Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
- Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
- Protects customer information by keeping all information confidential.
- Processes miscellaneous paperwork and documentation.
- Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
- Schedules call backs as needed.
- Be a collaborative team member.
- Assist with additional tasks as assigned by supervisor or call center management.
Minimum Requirements:
Education/Experience/Certification Requirements
- MUST be available to work 8am - 5pm PST.
- High-speed home internet (NOT Cell-based internet) required.
- Ability to test home internet speed, to ensure adequate bandwidth.
- Excellent communication (written and oral) and interpersonal skills.
- Strong organizational, multi-tasking, and time-management skills.
- Must be detail oriented and able to follow through on issues to resolution.
- Must be able to act both independently and as a team member.
- High School Diploma or equivalent combination of education and relevant experience needed.
Preferred Qualifications:
- One year or more provide customer service support over the phone in remote setting.
- Experience handling up to 100 customer contacts per day
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。
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