持续改进负责人（AI）
Continuous Improvement Lead (AI)
负责设计和交付能够推动服务改进的项目和计划。该职位包括对项目和计划进行分析、识别、解决方案设计和交付。持续审查结果，以在多个客户账户上不断推进服务改进和客户体验。与客户团队紧密合作，确保这些计划实现预期成果。参与协作论坛，与同事分享和提取知识
职位名称：
连续改进负责人（AI）
职位描述：
我们正在寻找一名连续改进负责人，以支持高质服务的实施和交付。
从战略层面来看，该职位将构建和实施Copilot代理，以优化流程并提高效率。他们将与专家和新设专家角色合作，利用人工智能和自动化优化工作流程，并为计划中的自动化项目提供输入。他们还将推动整个服务中Copilot技能的发展。
成功申请人应具备支持人工智能项目的背景，包括技术变更，并有成功构建人工智能代理的实绩。
职责
- 代理设计与构建：使用Copilot Studio（及经批准的工具）设计意图、操作、数据连接；配置角色/权限并系统测试
- 试点、迭代、扩展：领导试点项目，记录结果，解决出现的问题；制定分阶段部署计划、培训和超期支持；向服务负责人交接并提供支持模式
- 设计安全与合规：执行部署前检查（数据访问、保留、内容过滤）；记录DPIA/控制措施；与Microsoft 365 Copilot的安全与合规准备保持一致
- 治理：维护知识文档和操作指南；遵守审计要求和重新认证时间表
- 变更与培训：提升经理/SME的能力，并在整个团队中嵌入人工智能素养（如适用，包括Pathfinders参与）
- 机会识别：协助服务部门识别并探索利用技术优化或改进流程的机会
关于您
- 具备实际操作Copilot Studio或类似对话代理构建经验
- 清晰的口头和书面沟通能力
- 以客户为中心的思维模式
- 分析性思维，能够适应并快速工作
- 具备持续改进经验（如精益/六西格玛或同等经验）
查看英文原文
Responsible for design and delivery of projects and initiatives that will enable service improvement. The role includes the analysis, identification, solution design and delivery of projects and initiatives. The ongoing review of results to continually drive forward Service Improvement and Customer Experience on several client accounts.
To work closely with the account teams and the client to ensure that the initiatives drive the appropriate results. Participate in collaborative forums sharing and extracting knowledge with colleaguesJob title:
Continuous Improvement Lead (AI)Job Description:
We are looking for a Continuous Improvement Lead to support on implementing and ensuring delivery of high-quality provision.
At a strategic level the role will build and implement Copilot agents to streamline processes and improve efficiency. They will work with SMEs and the new expert roles to optimise workflows using AI and automation and input to the planned Automation projects. They will also champion the development of Copilot skills across the service.
The successful applicant will have a background in supporting AI initiatives, incorporating technical changes and a proven track record of building successful AI Agents.
Responsibilities
- Agent design & build: Use Copilot Studio (and approved tools) to design intents, actions, data connections; configure roles/permissions and test systematically
- Pilot, iterate, scale: Lead pilots, capture outcomes, remediate issues; plan staged rollouts, training, and hyper care; hand over to service owners with support models
- Security & compliance by design: Run pre deployment checks (data access, retention, content filters); document DPIA/controls; align with Microsoft 365 Copilot security & compliance preparation
- Governance: Maintain knowledge artefacts and work instructions; adhere to audit requirements and re certification schedules
- Change & training: Upskill managers/SMEs and embed AI literacy across teams (including Pathfinders participation where applicable).
- Opportunity identification: Support service lines to identify and explore opportunities to utilise technology for the streamlining and/or improve processes
About You
- Hands on Copilot Studio or equivalent conversational agent build experience
- Clear verbal and written communication skills
- Customer centric mindset
- Analytical thinking with the ability to adapt and work at pace
- Continuous improvement experience (Lean/Six Sigma or equivalent)
- Understanding of information governance and compliance controls for AI – desirable
- Continuous improvement experience (Lean/Six Sigma or equivalent) – desirable
About PCSE
Primary Care Support England (PCSE) is delivered by Capita on behalf of NHS England and NHS Improvement (NHSEI), to deliver digital, logistical and support services to every GP, Dentist, Optician and Pharmacist providing NHS services in England.
Our focus is on improving these services by standardising all processes nationally, to make each service more efficient. To date we have already transformed a number of services for Primary Care Support, including ordering medical supplies, tracking medical records, maintaining the Performers Lists for England and processing Ophthalmic GOS payments. These services are now all hosted on PCSE’s online platform, PCSE Online.
What’s in it for you?
- A competitive basic salary (Up to £38,000 depending on experience)
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team -
AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.
How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.
Location:
Home-Based - GBR,
United KingdomTime Type:
Full timeContract Type:
PermanentOriginally posted on Himalayas