客户成功工程师
Customer Success Engineer
加入正在为人工智能时代构建遥测基础设施的公司。在Cribl，我们与全球许多大型企业的IT和安全团队合作，包括财富100强中的一半，以弥合人工智能抱负与基础设施现实之间的差距。作为遥测AI平台，我们为客户提供了选择、控制和灵活性，以便管理和分析人类和代理的遥测数据，从而让他们打造下一代产品。
我们是增长最快的私营公司之一，也是这个巨大且快速发展的市场中的领先者。我们拥有全球员工，采用远程优先的工作方式，并秉持一个简单的理念：软件是一项以人为本的业务。Cribl是充满好奇心和协作精神的人可以发挥最佳水平、快速成长并展现真实自我的地方。
地点：悉尼
#### **为什么你会喜欢这个职位**
客户成功工程师（CSE）是客户在实现客户成果、价值和成功方面值得信赖的顾问。这个高度技术性的职位需要协调和制定策略，以跨多个职能帮助客户实现持续价值。CSE必须以数据驱动的方式与客户沟通，以提高效率。
CSE需要能够与组织内的各种技术职能进行互动，同时也能在与公司高管的业务讨论中展示Cribl的价值。目标是帮助我们的客户在整个客户旅程中成为成功且热情的Cribl倡导者。
**作为我们团队的活跃成员，你将…**
- 作为客户的可信/战略顾问，推动从入职到扩展的整个客户成功生命周期
- 成为客户在构建可观测性管道以转化组织内数据时的可信Cribl产品专家
- 建立并维护与利益相关者和高级管理层的关系，以推动最大客户的成功计划和KPI
- 有效地与技术接触客户沟通，利用我们的客户成功平台自动化响应能力，使用数据驱动的指标
- 通过扩展现有用例的使用并识别新的用例、团队和数据源来持续和扩大价值，以减少、丰富和路由数据
- 清晰有效的沟通者和合作者，跨职能与Cribl的销售、市场、产品、体验和工程团队协作，作为客户的声音
- 保持客户的健康状态
查看英文原文
Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Location: Sydney
#### **Why You’ll Love This Role**
The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with customers.
The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.
**As An Active Member Of Our Team, You Will…**
- Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
- Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
- Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
- Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
- Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
- Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
- Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
- Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
- We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours
**If You’ve Got It - We Want It**
- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
- Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.
- Customer facing presentation history in program reviews or similar events
- Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
- Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
- Quick learner with good technical and problem-solving skills
**Bonus Points/Preferred Qualifications:**
- Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
- Solid technical understanding of managing customers through Customer Success Platforms such as GainSight
- Working knowledge of major cloud providers (AWS, Azure, GCP)
- You live in Sydney
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**Bring Your Whole Self**
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at [cribl.io/about-us](https://cribl.io/about-us/).