远程医疗代表（远程加利福尼亚州，任何城市，CA，美国，99999）
Call Center Representative (Healthcare) - Remote California (Any city, CA, US, 9
优秀的企业需要优秀的团队来推动运营。加入解决商业挑战并提升我们工作和成长方式的团队。在Gainwell工作有其回报。你将有机会在一个重视你的贡献并注重工作灵活性、学习和职业发展的公司中发展职业生涯。
职位简介
Gainwell Technologies正在全加州招聘医疗保健电话中心代表，加入我们不断壮大的客户服务团队。
如果你有电话中心经验，至少一年医疗行业经验，并且喜欢帮助人们解决问题，我们希望收到你的申请。
这是一个100%远程的全职职位。候选人必须目前居住在加利福尼亚州。
你将获得全面的培训和持续的支持，协助会员解答有关医疗保健福利、资格和可用服务的问题。
你在我们使命中的职责
- 通过电话协助会员解答有关医疗保健福利、资格和可用服务的问题。
- 在高流量电话中心环境中提供友好、专业且准确的客户服务。
- 研究会员问题，解决疑虑，并帮助会员了解下一步行动。
- 准确地在系统中记录客户互动、问题和解决方案。
- 在通过电话协助会员时，能够使用多个系统和资源。
- 与团队成员和领导合作，提供积极且一致的客户体验。
我们寻找的人选
- 必须目前居住在加利福尼亚州。
- 至少两年在电话中心或客服中心工作的经验，经常通过电话协助客户。
- 有至少一年医疗行业工作经验者优先。
- 具备良好的沟通、倾听、客户服务和解决问题的能力。
- 能够处理大量客户互动，同时保持专业性和准确性。
- 在通过电话协助客户时，能够熟练操作多个计算机系统。
你在这个职位中可以期待
- 每小时23美元
- 加利福尼亚州内100%远程办公
- 全职职位
- 全面的培训和持续指导
- 选定的候选人需完成就业前评估作为选拔流程的一部分。
- 在帮助会员获取重要服务的同时，有机会学习、成长和发展职业生涯。
查看英文原文
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Gainwell Technologies is hiring Call Center Representatives (Healthcare) throughout California to join our growing customer service team.
If you have call center experience, at least one year of healthcare industry experience, and enjoy helping people navigate questions and find solutions, we want to hear from you.
This is a 100% remote, full-time position. Candidates must currently reside in California.
You’ll receive comprehensive training and ongoing support while assisting members with questions about their healthcare benefits, eligibility, and available services.
Your role in our mission
- Assist members by phone with questions about healthcare benefits, eligibility, and available services.
- Deliver friendly, professional, and accurate customer service in a high-volume call center environment.
- Research member questions, resolve concerns, and help members understand their next steps.
- Accurately document customer interactions, questions, and resolutions in our systems.
- Navigate multiple systems and resources while assisting members by phone.
- Work with teammates and leadership to provide a positive and consistent customer experience.
What we're looking for
- Must currently reside in California.
- At least two years of experience working in a call center or contact center environment where you regularly assisted customers by phone.
- At least one year of professional experience working in the healthcare industry preferred.
- Strong communication, listening, customer service, and problem-solving skills.
- Ability to manage a high volume of customer interactions while maintaining professionalism and accuracy.
- Comfortable navigating multiple computer systems while assisting customers by phone.
What you should expect in this role
- $23 per hour
- 100% remote within California
- Full-time position
- Comprehensive training and ongoing coaching
- Candidates selected to move forward will be required to complete a pre-employment assessment as part of the selection process.
- Opportunities to learn, grow, and develop your career while helping members access important healthcare information and services.
*This posting is intended for pipelining. We will accept applications on an ongoing basis.
The pay range for this position is $45,000 - $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Originally posted on Himalayas