客户成功经理
Customer Success Manager
TheGuarantors 是一家金融科技公司，帮助多户住宅业主和运营商降低租赁风险，同时扩大租户的可访问性。凭借对业主、运营商和租户需求的深入了解，我们认为租户值得拥有更好的住房选择，而运营商值得获得更大的保障和增长机会。这就是我们利用房地产专业知识，并通过人工智能驱动的租户信用评估，帮助运营商更快地筛选租户，同时降低租户违约的财务风险的原因。我们已保护超过 70 亿美元的租赁价值，与全国前十的九家运营商合作，是全国最大的租赁担保提供商，并且一直被列为 Inc. 5000 最快成长公司、福布斯最佳创业雇主、德勤科技 Fast 500。
客户成功经理将作为团队整体表现的主要联系人。接收下属的反馈和建议，并与承保运营团队合作，确定团队重点任务。做出招聘决策，安排团队工作，并处理薪资。识别并培养团队中有潜力的人才。确保所有团队成员都接受充分培训，并了解所有公司计划。培训一支培训师团队，协助新员工和其他临时培训。在必要时执行绩效改进计划，指导团队达到标准。允许远程办公和在家办公。
必须精通中文，口语和书面表达均熟练。需要企业风险管理或金融专业的硕士学位。不要求工作经验，但必须修读过保险风险管理及操作风险管理的研究生课程。基本年薪为 247,333 美元/年。
TheGuarantors 是平等机会雇主。我们重视多样性，并致力于为所有人提供包容的工作环境。
最初发布于 喜马拉雅山
查看英文原文
TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, Forbes’ Best Startup Employers, Deloitte’s Technology Fast 500.
The Customer Success Manager will serve as the point of contact for the overall performance of the team. Receive feedback and suggestions from direct reports and work with the Underwriting Operations team to prioritize team initiatives. Make hiring decisions, schedule your team, and process payroll. Identify and groom promising talent on the team. Ensure that all members of the team are fully trained and up to date on all company initiatives. Train a team of trainers to assist with new hire and other ad hoc training. Administer Performance Improvement Plans when necessary to guide your team to perform up to standard. Telecommuting and working from home permitted.
Must be fluent in Mandarin, both spoken and written. Requires a master’s degree in enterprise risk management or finance. No experience required, but must have graduate coursework in Insurance risk management and Operational risk management. The base salary is $247,333/year.
TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.
Originally posted on Himalayas