调度协调员
Scheduling Coordinator
屏幕阅读器用户可能会遇到这个网站的困难。如果你需要帮助申请，请联系 [hr-accessibleapplication@osu.edu] （邮件：hr-accessibleapplication@osu .edu）. 如果在提交申请时有问题，请查看这些[常见的问题]https://hr.osu.edu/careers/faq/). **当前员工和学生：**如果你目前正在俄俄州立大学工作或注册作为一名学生，请登录 [Workday]https//it.osu. edu/workday) 来使用内部申请程序。欢迎访问俄俄国立大学职业网站。我们邀请你申请有趣的工作位。为了确保申请完成，你必须填写以下内容：- 在开始申请过程时，请确保所有必要的文件都可用。你可以查看可能需要的文件的招聘额外职位描述部分。- 在提交申请之前，请审查和更新 （如果有必要）申请人个人资料，因为将转移到你的申请中。###工作标题：安排协调员 ###部门：大学医院 脏收购职务范围 俄俄州立大学韦克斯纳医疗中心的收入周期负责提供优秀的客户服务，同时有效和准确地处理患者人口统计和保险信息。收入周期内的领域包括预注册，登记，预认证，财务清算和咨询，金融援助，安排，发票，追踪索赔，客户服务和现金收藏。收入周期的工作人员的主要责任是确保对提供的服务的净收入收取。位置总结 患者访问协调员是产品，过程或服务线领域的专家 （医生约会安排，OR/入院，全服务安排和保险验证）.该职位负责为消费者 （临床人员和病人）提供有关产品，服务和一般程序的准确，最新信息。按分配安排回程约会和/或其他约会。确保准确的约会，人口统计和保险信息收集以支持临床和财务需求，包括对保险或其他患者信息的变化。通过协调他们的要求和满足医生和消费者的需求，为医生提供支持。
查看英文原文
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [hr-accessibleapplication@osu.edu](mailto:hr-accessibleapplication@osu.edu). If you have questions while submitting an application, please review these [frequently asked questions](https://hr.osu.edu/careers/faq/).
**Current Employees and Students:**
If you are currently employed or enrolled as a student at The Ohio State University, please log in to [Workday](https://it.osu.edu/workday) to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
### Job Title:
Scheduling Coordinator
### Department:
University Hospital | Kidney Acquisition
Scope of Position
The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.
Position Summary
The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full-service scheduling, and insurance verification). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services, and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.
Minimum Qualifications
For Hire:
Required: Per CCS Class Specs: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.
Preferred: Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.
Ongoing requirements: Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions. Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures. Must maintain proficiency in utilizing all applicable systems. Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies. Attends Health System and Departmental In-services, education forums, and meetings as required.
### Additional Information:
### Location:
University Hospital - Pavilion (0372)
### Position Type:
Regular
### Scheduled Hours:
40
### **Shift:**
First Shift
_**Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.**_
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the [Candidate Home](https://osu.wd1.myworkdayjobs.com/en-US/OSUCareers/userHome) section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the [frequently asked questions](https://hr.osu.edu/careers/faq/).
The university is an equal opportunity employer, including veterans and disability.