医疗客户服务中心代表
Healthcare Customer Service Representative
加入一个致力于通过富有同理心、可靠的服务和无缝协助，为患者提供支持的医疗团队。作为客服代表，你将负责为患者提供卓越的客户服务。你将主要处理来电（根据需要也包括外拨电话），协助患者续方、查询转诊情况、给医生发送信息以及确认预约。
此职位为远程办公，适用于居住在以下州的人员：AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
资格要求
- 1年客户服务或客户支持经验
- 需要有1年呼叫中心或办公室背景经验
- 有在家远程工作的经验者优先
- 学习能力强，能够独立工作
- 具备良好的电话和口头沟通能力，以及积极的倾听能力
- 非常注重细节
- 年满18岁
- 需通过符合州和联邦法律规定的背景调查
职责
- 及时处理大量来电
- 协助客户续方、查询转诊、给医生发送信息和/或确认预约
- 提交表单以展示通话记录
- 在与患者/客户互动期间使用多个屏幕和程序进行多任务处理
- 能够同时打字和通话以记录通话内容
- 访问公司和客户提供的资源，以准确处理通话
- 能够高效且从容地在不同任务之间切换
- 能够对患者及其需求表现出同理心
- 在指定时间保持在岗，确保准时和出勤
- 在所有客户互动中保持积极和专业的态度
- 根据要求具备交叉培训的灵活性
薪资与福利
- 起薪 - 每小时14美元，加上班次津贴（夜班和周末额外每小时1美元）
- 工作时间 - 固定班次 10:00am-6:30 pm（MST）；工作日 - 周一至周五
- 付费培训 - 通常为2周，时间从9:00am-5:30pm（MST）
- 状态 - 全职 / 每周40小时
提供的设备
- 全职员工的设备将寄送至您处
- 需要验证的互联网服务（需安全、可靠且专用高速网络以满足业务需求）和已建立的专用网络
查看英文原文
Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will be taking primarily inbound calls (outbound calling also a function of the job as needed) and assisting with refilling medications, checking on referrals, sending messages to their doctors, and confirming appointments.
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Qualifications
- 1 year of customer service or customer support experience
- 1 year of previous call center or office background experience required
- Previous remote work from home experience a plus
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Excellent attention to detail
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
Responsibilities
- Manage large amounts of inbound calls in a timely manner
- Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment.
- Submit the form to show documentation of the call.
- Multitask using several screens and programs during patient/customer interactions
- .One must be able to type and talk at the same time in order to document the call.
- Access company and client resources provided to accurately handle the call
- Skillfully change from one task to another without loss of efficiency or composure
- Must be able to be empathetic to the patient and their needs.
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Pay & Benefits
- Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
- Work hours - Set shift 10:00am-6:30 pm (MST) ; Work Days - Mon-Fri
- Paid Training - typically 2 weeks from 9:00am-5:30pm (MST)
- Status - Full Time / 40 hours per week
Equipment Provided
- Equipment will be shipped to you for full time employees.
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job
Originally posted on Himalayas