转型与客户关系高级经理
Senior Manager - Transitions & Client Relations
这个人将负责监督财务和会计客户的运营。这项职责包括领导一个在 AUS/英国/美国运营工作的金融团队，并与高级管理层密切合作以确保客户质量标准和 SLA 满足。理想候选人将具有强大的背景在多个账户和领导的过程转型和项目管理。角色 ·维护客户关系并解决需求和担忧 ·抓住范围进行外汇并确保无过渡的工作 ·确定正确类型的资源和开展评估 ·组建，协调责任并确保与陆上团队的顺利集成 ·与客户共同创建培训计划 ·确保团队符合 KPI/SLAS 并确保要求质量标准得到满足 · 确保按时的月度，季度和年终关闭流程 · 确定新的客户服务机会 · 进行过程审查和识别提高流程效率/自动化的机会 人人 · 在管理方面获得专业资格；最好是 CIMA,ACCA 或 CPA. · 最少7-10年的过渡经验和客户管理职责；最好是在金融和会计部门，至少3年空中工作。·在 BPO 或共享服务环境中证明了客户服务经验是强制性的。· 在多国或 BPO 环境中管理金融业务的能力。· 优秀的分析，解决问题和决策技能。·强大的领导力和团队管理能力，具有高绩效团队建设和发展的记录。· 英语语言和人际交往技巧，能够与高级管理层和利益相关者有效合作。· 证明流程效率/自动化项目方面的历史记录。· 财务软件系统，会计标准，税收法律和监管要求的熟练度优先。从家庭/办公室获得澳大利亚日历的工作机会。首次发布在喜马拉雅山脉
查看英文原文
This person will be responsible for overseeing the operations of Finance and accounting Clients. This role involves leading a finance team working on AUS / UK / US operations and working closely with senior management to ensure the client quality standards and SLAs are met.
The ideal candidate will have a strong background in process transition and project management of multiple accounts and leadership.
The Role
- Maintain client relationship and address needs and concerns
- Capture scope to be offshored and ensure seamless transition of work
- Identify the right type of resources and conduct assessments
- Set up team, align responsibilities and ensure smooth integration with onshore team
- Co-create training program with the client
- Ensure teams meet KPIs/SLAS and ensure required quality standards are met
- Ensure timely monthly, quarterly, and year-end closure processes
- Identify new client servicing opportunities
- Conduct process reviews and Identify opportunities for process efficiency/automation improvements
The Person
- Professional qualifications in management preferably with CIMA, ACCA, or CPA.
- Minimum of 7-10 years of experience in transition and client management roles preferably in finance and accounting sector, with at least 3 years in a managerial position.
- Proven client servicing experience in a BPO or shared services environment is mandatory.
- Demonstrated ability to manage financial operations in a multinational or BPO setting.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong leadership and team management abilities, with a record of accomplishment of building and developing high-performing teams.
- Excellent communication in English and interpersonal skills, with the ability to collaborate effectively with senior management and stakeholders.
- Demonstrate track record in process efficiency/automation projects.
- Proficiency in financial software systems, accounting standards, tax laws, and regulatory requirements is preferred.
Working Opportunities from Home/office on Australian Calendar.
Originally posted on Himalayas