Member Experience Representative (Arizona, Texas or Georgia)
概述第一娱乐信用联盟正在寻找会员经验代表，谁将负责通过各种通信道提供优异的成员服务。理想候选人应在信贷协会内的所有领域都熟悉，熟练掌握在网络银行业务，BillPay,Zelle 和聊天等数字自助服务。会员经历代表将专注于与会员建立关系并确定向信贷协公司产品和服务推介机会。这是一个远程职位报告给联席管理者，会员经驗中心。申请人必须居住在格鲁吉亚或德克萨斯州才能被考虑。为了确定工资，加利福尼亚州的目标薪水在25.76美元至32.20美元之间。向居住在加利福利亚以外的候选人提供的报价可以调整以反映与候选人的地理位置相关的市场补偿率。责任 · 与会员建立关系并识别推信用联盟产品和服务的机会。·通过各种通信道为所有成员提供卓越的会员服务，包括电话，聊天，安全消息和其他任务。专注于教育成员数字自助服务选择来创造最佳会员体验。·协助成员对其账户，产品和服务的查询以及通过在线银行和其他数字服务进行导航。·及时有效地解决会员问题和关切，包括欺诈防范和运营相关项目，包括与数字服务有关的内容。·精确有效处理会员交易，包括通过在线银行的行为和其他数字道进行的行为。·确保遵守所有信用联盟政策和程序，包括与在线银行业务和其他数字服务有关的情况。·积极向成员推广信用联盟产品和服务，包括与网络银行业务和其他数字自助服务选择有关的产品。·参与持续培训以保持有关信用联盟产物和服务的最新信息，包括与数字服务和产品转让相关的内容。·履行其他任务。在 First Entertainment,你的角色和每个角色对我们的使命至关重要 [我们建立了终身金融关系与娱乐界的人员基于深入了解如何
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Overview
First Entertainment Credit Union is looking for a Member Experience Representative who will be responsible for providing exceptional member service through various communication channels. The ideal candidate should be knowledgeable in all areas within the credit union, well versed in digital self-services such as online banking, BillPay, Zelle, and chats. The Member Experience Representative will focus on building relationships with members and identifying opportunities to refer credit union products and services.
This is a remote position reporting to the Associate Manager, Member Experience Center. Candidates must reside in Georgia or Texas to be considered. For pay determination purposes, the target pay in California is between $25.76 and $32.20. Offers extended to candidates residing outside of California may be adjusted to reflect the market compensation rates associated with the candidate's geographic location.
Responsibilities
- Build relationships with members and identify opportunities to refer credit union products and services.
- Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible.
- Assist members with inquiries regarding their accounts, products, and services, and navigating through online banking and other digital services.
- Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services.
- Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels.
- Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services.
- Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options.
- Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals.
- Perform other duties as assigned.
At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.
Requirements
- High school graduate or equivalent. Work-related experience or related college degree preferred.
- A minimum of 2 years of work-related experience in a full-service financial institution or experience in a related position in a related field.
- knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
- Working knowledge of regulations applicable to essential responsibilities.
- Effective communication skills across all levels of audience.
- Proficiency in MS Office products (Word, Excel, Outlook).
- Prior experience in Symitar for Windows (Episys) highly preferred.
Originally posted on Himalayas