兽医关系经理
Veterinary Relationship Manager
兽医关系经理 - 虚拟岗位是一项承担配额的角色，负责我们兽医客户的整体关系，包括推动客户业务的增长、优化和留存。该角色负责在其指定的销售区域内推动诊所内产品、技术和专科产品的增长并最大化客户支出份额。
该职位是一个积极主动的销售角色，负责识别和解决客户需求、痛点和机会，以优化和提升现有产品的采用率，并在发现机会时销售点解决方案。
主要职责和任务：
· 作为关键销售联系人，专注于整体关系增长和长期客户关系，以实现公司财务目标。
· 通过客户关系维护，支持销售团队实现并超越收入和毛利目标。
· 利用内部内容和专业知识，推动参与活动，包括网络研讨会和优化计划，以支持收入增长和产品采用。
· 识别客户需求、痛点和机会，主动生成实践管理软件的机会，并推动销售领域的进一步增长和采用。
· 与战略客户经理紧密合作，评估、沟通并追求增长潜力和客户价值。
· 作为客户的主要联络人，负责实施和上手流程，确保平稳过渡和良好的客户体验。
· 分析内部报告，优化客户使用情况，识别增长机会，并指导销售团队的工作。
· 在SFDC中维护关键数据和客户更新，以有效跟踪和支撑销售流程和客户关系。
· 根据需要执行其他职责和任务，以支持团队和公司目标。
绩效指标：
· 毛利。
· 合同要求。
· 点解决方案销售。
· 收入。
经验要求：
· 需要至少3年在兽医或医疗行业相关的销售、客户管理或类似职位的工作经验。
技能要求：
· 能够在矩阵组织中协作工作，并有效推动业务。
· 能够理解、转化并回应客户需求/目标，具有不同背景的适应能力。
查看英文原文
The Veterinary Relationship Manager - Virtual is a quota-carrying role that leads the holistic relationship of our Veterinary customers, inclusive of growing, optimizing, and retaining the entirety of the customer’s business with Covetrus. This role is responsible for driving growth and maximizing share of wallet for in-clinic, technology, and specialty products within their designated sales territory.
This position is a proactive sales role responsible for identifying and addressing customer needs, pain points, and opportunities to optimize and improve the adoption of existing products, as well as selling point solutions when opportunities are identified.
Essential Duties and Responsibilities:
· Serves as the key sales contact to optimize and nurture accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets.
· Supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.
· Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.
· Identifies customer needs, pain points, and opportunities to proactively generate potential Practice Management Software opportunities and drive further growth and adoption within the sales segment.
·Collaborates closely with Strategic Account Executives to assess, communicate, and pursue growth potential and customer value
· Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.
· Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
·Maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
·Performs additional duties and tasks as necessary to support the team and company objectives.
Performance Measures:
·Gross Profit.
·Contract Requirements.
·Point Solution Sales.
·Revenue.
Experience Requirements:
·A minimum of 3 years of related experience in sales, account management, or similar roles within the veterinary or healthcare industry is required.
Skill Requirements:
·Ability to work collaboratively in a matrix organization and effectively pull through business.
·Ability to understand, translate, and respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.
·Consistently meets sales goals, showcasing a basic understanding of the sales process, client needs, and effective relationship-building strategies.
· Can pivot and adapt in fast-moving, agile environments. Capable of dealing with business conflict
·Ability to partner closely with staff across departments to implement growth strategies.
·Ability to understand CRM tools functionality and practical experience used to support the management of an account.
Work Environment:
Primarily virtual engagement with customer base
Travel for field visits, meetings, and training; travel may vary depending on region.
Attendance at annual national and relevant regional sales meetings is required.
Occasional night/weekend travel may be necessary.
A valid state driver's license is required.
Preferred Qualifications:
·A bachelor’s degree or equivalent experience in Business, Communications, or a related field is preferred.
·2-3 years of relevant experience in sales, account management, or similar roles within the veterinary industry is strongly preferred.
This high-visibility relationship management position offers candidates the ability to grow within the organization while developing valuable industry knowledge and increasing their sales acumen. If you are an initiative-taker with a passion for technology and a goal to excel in a sales environment, we invite you to apply for this role and start your career with us.
We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:
- 401k savings & company match
- Paid time off
- Paid holidays
- Maternity leave
- Parental leave
- Military leave
- Other leaves of absence
- Health, dental, and vision benefits
- Health savings accounts
- Flexible spending accounts
- Life & disability benefits
- Identity theft protection
- Pet insurance
- Certain positions may include eligibility for a short-term incentive plan
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Originally posted on Himalayas