现场服务工程师 - 东南部
Field Service Engineer - Southeast
在Element Biosciences，我们致力于开发高性能产品，以无与伦比的灵活性和质量研究基因组学，帮助研究人员更好地理解生物学，从而改善全球健康。我们建立了一个高效的产品驱动型组织，员工可以在具有挑战性但鼓励成长的环境中学习、发展并取得成功。我们致力于科学诚信、同事间的友好合作、诚实、客观和开放。
我们正在寻找一位经验丰富的现场服务工程师，将在东南地区支持我们不断增长的客户群中发挥关键作用。这是一个令人激动的机会，适合热衷于客户服务并为团队赢得胜利的人。我们需要有经验解决涉及软件、硬件和化学的设备问题的人。能够进行现场维修和维护。该职位将向现场服务工程高级经理汇报，并将在东南地区远程工作。
如果您具备以下条件并希望产生有意义的影响，我们邀请您探索这个职位。
主要职责和功能：
- 为下一代测序仪提供现场安装、验证、升级、维修和预防性维护服务
- 在需要时提供支持，识别并解决现场的产品问题
- 在所有客户互动中展示专业性、理解力、技巧和技术知识
- 实施并遵循与备件处理相关的政策：订购、使用、退货、实物盘点、车用库存管理等
- 使用服务CRM软件及时准确地记录工作内容
教育和经验：
- 专科或学士学位，3年以上工程、物理、生物、化学或相关领域的相关经验（或教育和行业经验的同等组合）
- 具有NGS测序仪器和测序运行设置经验者优先
- 能够解决涉及化学、软件和硬件的复杂实验室设备问题
- 强大的时间管理、解决问题、组织和关系建立能力
- 具有涉及光学、流体处理和热系统的科学仪器维护经验
- 具有多个完整生命周期产品发布经验者优先
- 熟练进行数据收集和分析
查看英文原文
At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.
We are seeking an experienced Field Service Engineer who will play a pivotal role supporting our growing customer base in the Southeast region. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for someone with experience troubleshooting instrument issues involving software, hardware and chemistry. Ability to repair and maintenance instruments in the field. This role will report to the Senior Manager, Field Service Engineering and will be a remote role based in Southeast region.
If you possess the following and want to make a meaningful impact, we invite you to explore this role.
Essential Functions and Responsibilities:
- Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
- Identifying root causes and resolving product issues in the field with support when needed.
- Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
- Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
- Utilizing service CRM software to accurately document work in a timely manner
Education and Experience:
- Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
- Experience with NGS sequencing instrument and sequencing run set up preferred
- Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
- Strong time management, problem solving, organizational and relationship building skills.
- Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems.
- Experience with multiple full life cycle product launches preferred
- Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
- Experience with fluorescence microscopy helpful
- Excellent verbal and written communications skills, including technical writing abilities.
- Must be flexible in working hours as this position may require customer support during non-regular business hours
- Demonstrated account management skills preferred
Physical Requirements:
- Frequently moves boxes weighing up to 20 pounds
- Must be flexible in working hours as this position may require customer support during non-regular business hours
Location:
· Remote – Atlanta, Raleigh-Durham, Orlando or Pensacola are ideal
Travel:
· Domestic travel up to 80%
Job Type:
· Full-time/Non-exempt
Base Compensation Pay Range:
· $90,000 - $110,000
In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.
Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.
We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Originally posted on Himalayas