（英语C1）技术支持顾问，VPS与交易（全球，远程）
(English C1) Technical Support Consultant, VPS & Trading (Global, remote)
我们是谁？
SupportYourApp 是一家全球智能支持即服务（Support-as-a-Service）的领导者，自 2010 年以来，与包括 MasterCard、Calm 和 MacPaw 在内的科技公司和行业领袖在 30 多个国家合作，提供安全的客户和技术支持。我们全球运营，在 60 种语言中为不同行业的客户提供支持。那么，如果你有机会成为全球领先的 SaaS、软件或硬件解决方案的一部分，会怎样？
今天作为技术支持顾问加入我们的社区，享受在家办公的同时，在多元文化和多语言环境中茁壮成长。通过掌握新技能并与我们以员工为中心的管理方式合作，实现具有挑战性的目标。你是否感到兴奋？让我们看看需要什么条件。
你将负责：
· 通过电子邮件和聊天提供卓越的技术支持；
· 建立牢固且持久的客户关系；
· 跟上不断发展的工具和技术；
· 仔细且安全地处理敏感的客户数据；
· 应用最新的客户满意度实践；
· 深入理解客户解决方案并达成 KPI；
· 与开发人员和跨职能专家沟通。
你想要在这个职位上成功所需的条件：
· 优秀的英语沟通能力（至少 C1 级别）；
· 有技术支持岗位的经验；
· 有 VPS 配置和管理经验；
· 对 Windows Server 管理有深入理解；
· 熟悉交易平台如 TradingView、TradeStation 和 NinjaTrader；
· 强大的分析思维和研究能力；
· 积极、主动和负责任的态度；
· 个人电脑（至少 8Gb 内存）及稳定的网络连接（最低下载速度 50 Mbps，上传速度 40 Mbps）。
加分项：
· 熟悉 CRM 系统。
福利：
· 灵活的工作时间；
· 完全远程工作的机会；
· 包容的国际环境；
· 美元薪资；
· 推荐朋友的奖励；
· 项目工作量与个人时间之间的平衡，同时也有内部健康政策；
· 关注你发展和长期合作的响应式领导；
· 自我发展的绿色环境；
· 建立在信任上的文化，没有时间跟踪要求。
*本节列出的项目可能根据你的雇佣条款有所不同。某些福利和条件通常适用于员工；独立承包商可能不符合所有福利。具体条款，包括薪酬等。
查看英文原文
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding technical support via emails and chats;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
What you need to succeed in this role:
- Excellent English communication skills (at least C1 level);
- Experience in a technical support role;
- Experience with VPS setup and management;
- Strong understanding of Windows Server administration;
- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
· CRM systems expertise.
Benefits:
- Flexible schedule;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Originally posted on Himalayas