Technical Account Manager (German speaker)
描述 我们正在增长，并希望聘请一个技术账户经理 （德语讲者）,谁体现了我们的核心价值观：人先，客户痴迷，追求卓越和诚信.Claroty 是网络物理系统保护的全球领导者，致力于确保保持世界运行的关键基础设施。我们是一个快速发展的，获奖团队，创新满足目的，我们希望你帮助我们定义网络安全的未来。关于角色：作为技术账户经理 (TAM),你将成为我们企业客户的战略技术合作伙伴，确保 Claroty 平台成功部署，采用和持续实现价值。你将弥合客户与内部团队之间的差距，推动技术一致性，主动优化和长期关系成功。这是一个高影响力，面向客户的角色，适合强大的网络专业人士，在技术，策略和客户参与交叉点繁荣。责任作为技术帐户经理，你的影响力将是：· 与客户合作，规划，设计，部署和配置 Claroty 的解决方案以实现其技术和业务目标，同时创造可测量的价值。·作为客户的主要技术接触点，拥有所有技术要求并确保与最佳实践保持一致。·提供持续的技术指导，建筑建议和优化策略来最大限度地提高产品采用和性能。·积极确定风险，缺口和改善机会在客户环境中。· 将客户反，行业趋势和现场见解转化为产品，工程和客户成功团队的可行的建议。· 开发技术文物，文件，剧本以及最佳实践来简化部署并增强服务提供。· 与支持和研发团队合作支持升级和复杂的技术情景。· 在高管层面进行技术对话，并提出与客户一致的战略路线图。· 访问30%以上以支持现场参与，车间和战略会议。要求：· 专业服务，技术账户管理，网络工程或类似面向客户的技术职位经验5年以上。· 全面专业技能。
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Description
We’re growing and looking to hire a Technical Account Manager (German speaker) who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.
About the Role:
As a Technical Account Manager (TAM), you will serve as a strategic technical partner to our enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform. You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement.
Responsibilities
As a Technical Account Manager, your impact will be:
- Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value.
- Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices.
- Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
- Proactively identify risks, gaps, and opportunities for improvement across customer environments.
- Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
- Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
- Support escalations and complex technical scenarios in partnership with Support and R&D teams.
- Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives.
- Travel up to 30% to support on-site engagements, workshops, and strategic meetings.
Requirements
What you need to succeed in this role:
- 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles.
- Full professional proficiency in English and German (written and spoken) is a must.
- Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial.
- Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.
- Experience with Operational Technology (OT) environments and industrial networks – a strong advantage.
- Solid understanding of cybersecurity principles and secure network architecture.
- CCNA and/or CCNP certification is a strong plus.
- Strong communication and presentation skills with the ability to engage both technical and executive stakeholders.
- Customer-centric mindset with the ability to build trusted, long-term partnerships.
- Willingness to travel up to 30%.
About Claroty
Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit.
Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.
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Originally posted on Himalayas