健康与年金客户关怀分析师
Health and Annuity Customer Care Analyst
成功候选人将展现出出色的客户服务技能，能够分析和处理多方面的需求，并具备在最少监督下独立工作的信心。该职位提供机会在贡献于以客户满意度和运营卓越为目标的协作、积极且有责任感的团队的同时，拓展知识体系。
我们下一届招聘班将于11月6日开始。培训时间为 CST 时间上午8:00 至下午4:30，持续7-10天。培训结束后，您将进入结算班次，工作时间为周一至周四，CST 时间上午9:00 至下午5:30，周五为 CST 时间上午8:30 至下午5:00。初始班次安排将根据入职时的运营需求确定。之后将提供班次申请机会，让员工根据业务需求申请可用班次。
我们能为您提供：
- 每小时工资21美元，另有机会获得年度奖金。
- 401(k) 计划，公司缴纳2%的金额，另有6%的匹配。
- 工作与生活平衡，包括带薪假期、个人时间和节假日。详情请查看我们的福利和优惠页面。
- 申请此职位的人员目前及未来任何时候均不得要求就业签证支持。
您将负责：
- 通过电话、电子邮件和书面沟通处理咨询、解决问题并传达结果，从而提供卓越的客户服务并支持客户留存。
- 在快节奏、以客户为中心的环境中，满足客户满意度、质量、生产率、出勤率和排班遵守方面的绩效期望。
- 分析和处理复杂的政策交易，做出明智决策，管理影响财务的请求，并识别保留和增长业务的机会。
- 与客户、供应商、生产商和内部合作伙伴有效协作，解决问题、分享知识、支持团队发展并改进流程。
- 通过保持对产品、流程、法规和行业变化的了解，积极为运营卓越做出贡献，展现责任感、适应能力和持续学习精神。
您将带来的：
- 在健康产品线方面的实际经验
- 在健康客服中心工作的实际经验
- 展现责任感、专业性和强烈的时间紧迫感，同时遵守公司政策、绩效期望和出勤要求。
- 提供卓越的客户服务
查看英文原文
Successful candidates will demonstrate strong customer service skills, the ability to analyze and process multifaceted requests, and the confidence to work independently with minimal supervision. This position offers the opportunity to develop an expanded knowledge base while contributing to a collaborative, engaged, and accountable workforce focused on customer satisfaction and operational excellence.
Our next hiring class will start on November 6th. The training hours will be 8:00-4:30pm CST for 7-10 days. Following training, you will move to the closing shift, which will be Monday through Thursday, 9:00-5:30pm CST and on Friday, 8:30-5:00pm CST. This initial shift assignment is based on operational needs at time of hire. A shift bid will be offered at a later date, providing associates the opportunity to bid for available shifts in accordance with business need.
WHAT WE CAN OFFER YOU:
- Hourly Wage: $21.00, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
WHAT YOU'LL DO:
- Deliver exceptional customer service by handling inquiries, resolving issues, and communicating outcomes through phone, email, and written correspondence while supporting customer retention.
- Meet performance expectations for customer satisfaction, quality, productivity, attendance, and schedule adherence in a fast-paced, customer-focused environment.
- Analyze and process complex policy transactions, make informed decisions, manage financial-impacting requests, and identify opportunities to retain and grow business.
- Collaborate effectively with customers, providers, producers, and internal partners to resolve issues, share knowledge, support team development, and improve processes.
- Demonstrate accountability, adaptability, and continuous learning by staying current on products, procedures, regulations, and industry changes while proactively contributing to operational excellence.
WHAT YOU’LL BRING:
- Proven experience with the Health product line
- Proven experience working in the Health Call Center
- Demonstrate accountability, professionalism, and a strong sense of urgency while adhering to company policies, performance expectations, and attendance requirements.
- Provide exceptional customer service through active listening, effective communication, empathy, and timely resolution of customer inquiries and concerns.
- Successfully manage high-volume phone interactions while multitasking across multiple systems, applying product knowledge, and maintaining accuracy and attention to detail.
- Utilize strong analytical, organizational, and problem-solving skills to make informed decisions, manage priorities, collaborate effectively, and continuously improve through feedback and learning.
- You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
PREFERRED:
- Seasoned Health service call center skills and knowledge.
- Willingness to be on camera to actively participate in daily team huddles.
- Experience with the application of policies, practices and procedures in a business environment.
- Broad insurance product knowledge.
We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at . Please allow at least one week from time of applying if you are checking on the status.
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Salary: C17 | Pay Scale: 100 C17 - HourlyOriginally posted on Himalayas