远程医疗客户服务中心专员 - 兼职
Remote Medical Customer Service Specialist - Part Time
作为远程客户服务中心专员（兼职）在社区健康系统（CHS）共享服务中心，你将在高质量医疗保健中发挥关键作用，与我们的患者建立持久的关系，并为所服务的个人和社区创造价值。
我们的团队成员享有全面的福利包，包括：
- 带薪休假（PTO）
- 全面的健康福利——医疗、牙科和视力保险
- 有公司匹配的401k
- 学费报销
远程医疗客户服务中心专员（兼职）是客户的首要联系人，处理咨询、解决问题并提供高质量的服务，以确保良好的客户体验。这个初级职位需要出色的沟通技巧、细致的注意力以及通过电话、电子邮件和聊天等多种渠道处理各种客户请求的能力。代表在注重绩效的环境中工作，遵守既定的服务指标和标准，同时与其他部门协作，确保及时有效地解决客户问题。
入职培训时间为周一至周五，上午8:00至下午4:30（CST），持续约3周。入职培训结束后，工作时间是周一和周二，上午9:00至下午5:30（CST），周三上午9:00至下午1:00（CST）。
主要职责
- 通过电话、电子邮件、聊天或其他通讯渠道回应客户咨询，提供准确及时的信息。
- 通过识别客户需求、确定根本原因并实施有效解决方案来澄清和解决客户问题。
- 将复杂或未解决的问题转交给适当的团队成员或部门，确保及时跟进和解决。
- 为与平台、应用程序和后台流程相关的常见问题提供初步支持。
- 在客户关系管理（CRM）系统中准确完整地记录所有互动，确保详细记录咨询和解决方案。
- 遵守质量标准和关键绩效指标（KPI），包括生产力、响应时间和客户满意度评分。
- 在所有互动中保持专业、耐心和以客户为中心的态度，提供卓越的客户服务。
- 通过分享见解、提供帮助并与同事和上级有效合作，为团队导向的工作环境做出贡献。
查看英文原文
As a Remote Customer Service Specialist - Part Time at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.
Our team members enjoy a robust benefits package including:
- Paid Time Off (PTO)
- Comprehensive Health Benefits - Medical, Dental & Vision
- 401k with company match
- Tuition reimbursement
The Remote Medical Customer Service Specialist - Part Time serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.
The orientation and training schedule is Monday–Friday, 8:00 a.m. – 4:30 p.m. CST, for approximately 3 weeks. After orientation and training, the working hours are Monday and Tuesday, 9:00 a.m. – 5:30 p.m. CST, and Wednesday, 9:00 a.m. – 1:00 p.m. CST.
Essential Functions
- Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
- Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
- Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
- Provides triage support for common issues related to platforms, applications, and back-office processes.
- Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
- Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
- Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
- Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
- Performs other duties as assigned.
- Complies with all policies and standards.
- This is a fully remote opportunity.
Qualifications
- H.S. Diploma or GED required
- Associate Degree or some college coursework in a related field preferred
- 1-2 years of customer service experience required, preferably in a call center or help desk environment required
- Familiarity with CRM software and customer service tools preferred
Knowledge, Skills and Abilities
- Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
- Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
- Excellent problem-solving and critical-thinking abilities.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Detail-oriented with a strong focus on accuracy and quality.
- Demonstrated ability to work independently and as part of a team.
- Strong interpersonal skills and the ability to build rapport with customers and colleagues.
We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.
This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.
Originally posted on Himalayas