全球客户总监

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

Elite is seeking a dynamic and experienced Global Client Director to join our high-growth SaaS organization. This elite role focuses on managing and growing relationships with the company’s most strategic clients, driving revenue growth, and ensuring exceptional client experiences. You will lead account strategies for top-tier accounts globally, leveraging your expertise in sales, account management, and customer engagement to deliver outstanding results.

Work Arrangement: ​Remote​

Responsibilities

• Build and sustain executive-level relationships across global client organizations, serving as the primary contact and strategic advisor to drive satisfaction, retention, and growth.

• Develop and execute comprehensive global account plans that align client goals with Elite’s offerings, driving expansion, renewals, and successful cloud migrations.

• Consistently exceed sales and revenue targets by identifying new opportunities, managing complex deal cycles, and delivering high-value proposals to C-suite and senior stakeholders.

• Maintain deep knowledge of Elite’s product portfolio, client industries, and emerging technologies to effectively position solutions that advance client performance.

• Partner closely with marketing, customer success, product, and solution consulting teams to deliver tailored, high-impact solutions and ensure seamless client experiences.

• Leverage data and CRM tools (e.g., Salesforce) to monitor performance, forecast revenue, analyze trends, and guide strategic decisions for sustainable growth.

• Represent Elite at client sites, industry events, and executive meetings to strengthen partnerships, secure renewals, and support global business objectives.

• Perform other duties as assigned to support departmental and company objectives.​

Qualifications

• ​​Bachelor's Degree​ in Business, Marketing, or a related field. MBA preferred

• ​​9–12 years​ of proven success in SaaS sales and account management, with a focus on high-value, strategic accounts.

• Strong proficiency in Strong analytical skills, with experience in ROI modelling and persuasive quantitative techniques.

• Proven success managing multi-million-dollar global client portfolios and achieving or exceeding revenue targets in B2B technology, SaaS, or professional services.

• Demonstrated ability to build trusted C-suite relationships and navigate complex organizational structures.

• Strategic thinker with a strong commercial acumen and the ability to translate business needs into technology-enabled solutions.

• Exceptional communication, presentation, and negotiation skills.

• Skilled in using CRM and analytics tools (Salesforce preferred) to drive insight and accountability.

• Ability to travel up ​>50%​ as business needs require

• Role requires the following physical capacity:​ ​Moderate: 20–50 lbs – frequent lifting, bending, or standing​

• Must be legally authorized to work in​ ​United States​; ​Elite does not provide employment sponsorship for this position​

Benefits

• Competitive Compensation Package ($160,110-$177,900 base salary + variable component)

• Comprehensive Healthcare Coverage (Health, Dental, Vision)

• Retirement Savings Plan with an Employer Contribution

• Professional Development Opportunities

• Time Off

• Wellness Initiatives

• Employee Assistance Program

• Generous Global Parental Leave

• Calm, free premium subscription

• Employee Discount Program

Elite may use technology, including artificial intelligence-enabled tools, to assist in aspects of the recruiting and employment process. These tools are used to support, but not replace, human decision-making.
Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.