客户留存与续约专员（m/f/d）- 德国或布加勒斯特
Customer Retention & Renewals Specialist (m/f/d) - Germany or Bucharest
THE LOCATION:
Germany, Remote
THE ROLE
我们正在寻找一位充满热情的个人加入客户留存团队，负责 IGEL Technology 在 EMEA 地区的维护和支持续订工作，重点关注 DACH 地区。
TASKS AND RESPONSIBILITIES
· 与现有客户建立关系并进行协商，成为客户和合作伙伴的“首选”客户经理
- 准备报价单，审查截止日期，并全面收回现有维护合同
- 通过直接联系客户，亲自带来及时的维护和续订收入，必要时利用现场销售团队和合作伙伴
- 通过电话或互联网与这些客户进行销售互动，完成已识别的续订业务；这将涉及价格谈判以及发现升级销售的机会
- 与产品团队紧密合作，提供改进留存率的反馈
- 接受培训，成为关键产品的销售专家，并在团队内部成为倡导者；能够向客户阐述不断发展的技术和其对客户业务问题的应用
EXPERIENCE AND QUALIFICATIONS:
· 本科学历或同等经验
- 3-5年面向客户的岗位经验；需有 IT 行业经验；有软件销售/续订经验者优先
- 以客户为中心；以人为本，提供卓越的客户服务
- 销售导向；具备出色的沟通、谈判和销售技能，以成功为导向，目标驱动
- 能够遵循销售流程，克服异议，并找到解决方案以最大化 IGEL Technology 的销售额
- 优秀的电话沟通能力
- 能够与内部和外部（合作伙伴）团队良好协作，在跨职能团队中作为合作者
- 在口头和书面沟通中都能专业表达
- 能够平衡行政工作的同时优先考虑收入创造
- 自我激励，具有责任感和创造力
- 精通德语和英语语言技能
有兴趣吗？请通过我们的在线申请门户立即申请！
如果你对该职位或申请流程有任何疑问，我们的 HR 团队很乐意协助。
Matt Krajnik
请注意，我们无法雇佣居住在我们法律实体国家以外的申请人。请注意，IGEL 目前没有赞助许可。
查看英文原文
THE LOCATION:
Germany, Remote
THE ROLE
We are looking for an enthusiastic individual to join our Customer Retention team to cover IGEL Technology maintenance and subscription renewals for the EMEA region with a focus on the DACH region.
TASKS AND RESPONSIBILITIES
· Build relationships and negotiate with existing customers, being the 'go to' account manager for customers and partners
- Prepare quotes, review due dates, and administer full recovery of existing maintenance contracts
- Work to bring in timely maintenance and renewals revenue personally through direct contact to our customers, but also leverage the field sales team and our partners when necessary
- Conduct sales interactions with such accounts via telephone or over the internet to close identified renewals business; this will involve strong negotiation of pricing and spotting opportunities to up-sell
- Work closely with the product team to give feedback on ways to improve retention
- Train to become a sales expert on key products and become an advocate within the team; be able to articulate to the customer the constantly evolving technology and its application to a customer's business problem
EXPERIENCE AND QUALIFICATIONS:
· Bachelor’s degree or equivalent experience
- 3-5 years of experience in a customer facing role; experience within the IT sector is required; software sales/renewals experience desired
- Customer focused; people-oriented and delivers exceptional customer service
- Sales oriented; strong communication, negotiation and selling skills, strongly motivated by success and target-driven
- Ability to follow a sales process, overcome objections and find solutions to those objections in order to maximize sales for IGEL Technology
- Great phone presence
- Ability to work well with internal and external (partner) teams and be a collaborative team player in cross-functional teams
- Articulates professionally in both verbal and written communication
- Ability to balance admin work while prioritizing revenue generation
- Self-motivation, sense of responsibility and creativity
- Fluent German and English language skills
Interested? Apply now via our online applicant portal!
If you have any questions about the position or application process, our HR team is happy to assist.
Matt Krajnik
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.
Originally posted on Himalayas