资深客户体验官项目管理

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.
Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.
Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

Extreme Networks, a leader in enterprise cloud networking, is seeking an experienced CXO Program Manager to join our growing Brand team.

In this role, you'll create and deliver world-class experiences for CIOs, CTOs, CISOs, and other senior technology leaders through invitation-only events, executive communications, digital engagement, and community-building initiatives. Working cross-functionally with Marketing, Sales, Product, and executive leadership, you'll strengthen customer relationships, elevate the Extreme brand, and drive strategic business growth.

Responsibilities

Executive Event Strategy & Execution

• Assist in the planning, logistics, execution, and measurement of invitation-only CXO events, including executive summits, roundtables and industry experiences.

• Coordinate executive participation, project timelines, vendors, budgets, resources, and deliverables to ensure flawless execution.

• Design exceptional attendee journeys that create meaningful networking opportunities and reinforce the Extreme brand.

• Partner with internal stakeholders to continually innovate and elevate the executive event experience.

Executive Community Development

• Help transform the CXO Program into a year-round executive community that extends well beyond live events.

• Develop and manage ongoing engagement initiatives including:

• Executive virtual forums and peer discussions

• Quarterly executive newsletters and community communications

• Thought leadership content and exclusive member resources

• Community engagement campaigns

• Identify new opportunities to foster meaningful connections between technology leaders and strengthen customer loyalty.

Digital Program & Content Management

• Support the development and ongoing management of the CXO Program presence on ExtremeNetworks.com as a destination for executive content, event information, thought leadership, and community engagement.

• Identify content needs and coordinate development of executive messaging, event communications, social media, campaigns, videos, and post-event content.

• Collaborate with content strategy, digital marketing, and creative teams to ensure a consistent executive brand experience across all channels.

Cross-Functional Collaboration

• Collaborate with executive leadership and cross-functional teams to define program objectives, priorities, and success metrics.

• Partner with Sales and Marketing to identify executive audiences and deliver best-in-class experiences.

• Facilitate communication across departments to ensure alignment on strategy, messaging, and execution.

Global Program Expansion

• Support the growth of the CXO Program into additional global regions.

• Partner with regional marketing teams to localize executive programming while maintaining a consistent global experience.

• Document repeatable frameworks, playbooks, and operational processes to enable successful expansion across international markets.

Performance Measurement & Reporting

• Establish KPIs and reporting mechanisms to measure executive engagement, event success, community growth, customer satisfaction, and business impact.

• Analyze program performance to identify trends, opportunities, and areas for optimization.

• Prepare executive presentations and regular program updates for senior leadership.

Skills & Experience

Qualifications

• Bachelor's degree in Marketing, Communications, Business, Hospitality, or related field.

• 5–8 years of experience in executive programs, event marketing, customer marketing, field marketing, or strategic events.

• Proven experience managing high-touch executive events and VIP experiences.

• Strong project management and organizational skills with exceptional attention to detail.

• Outstanding written and verbal communication skills with the ability to communicate confidently with executive audiences.

• Experience managing multiple complex projects simultaneously in a fast-paced environment.

• Comfortable collaborating across executive leadership, sales, marketing, and customer-facing teams.

• Willingness to travel for event execution.

Preferred Qualifications

• Experience supporting executive engagement or customer advisory board programs.

• Experience building customer communities or membership-based programs.

• Familiarity with CRM and marketing automation platforms such as Salesforce, Tableau, or similar tools.

• Experience working with global or international marketing teams.

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
Originally posted on Himalayas