客户经理
Account Manager
## **我们是谁**
Popl 正在定义一种新的类别，我们称之为“线下市场进入策略（In-Person Go-To-Market）”。
我们帮助营收团队将现实中的互动——展会、会议、现场活动和会议——转化为可衡量的销售线索和收入。我们的原生 AI 平台支持活动客户线索采集、增强和实时 CRM 同步，将每一次徽章扫描转化为高质量、可操作的销售线索。
在这个数字渠道已经饱和的世界里，我们正在构建使线下市场进入策略可衡量、可扩展且能带来收入的基础设施。我们的使命很简单：帮助全球公司把线下活动转变为可衡量和可扩展的增长渠道。
## **职位简介**
我们正在寻找一位充满活力且经验丰富的客户经理加入我们不断壮大的团队 [**Popl**](https://popl.co/teams)，这是团队中领先的线索采集和数字名片软件市场领导者！
在这个新设立的职位中，你将与我们的客户经理和客户成功团队紧密合作，确保客户持续从我们的平台上获得价值，从而实现强劲的留存和增长。你将负责识别扩展机会、降低流失风险，并与关键客户建立长期关系。
## **你将负责**
- **负责并推动净收入留存（NRR）：** 确保客户留存和扩展，以最大化收入增长。
- **管理续约：** 主动与客户沟通，确保合同及时续约。
- **识别扩展机会：** 与客户合作，销售符合其业务需求的解决方案。
- **保持产品知识：** 深入了解多种产品，并自信地传达其价值。
- **跨职能协作：** 与客户经理和客户成功经理合作，提供无缝的客户体验。
- **监控客户健康状况：** 跟踪参与度指标、采用趋势和风险信号，主动解决挑战并识别增长领域。
- **协商合同：** 在保持良好关系的同时确保有利条款。
## **我们期望的条件**
- 在 B2B SaaS 公司有 4-6 年的客户管理经验。
- 有推动续约和提升销售额的显著业绩记录。
- 优秀的沟通、谈判和关系管理能力。
- 能够分析客户数据以识别风险和机会。
- 有使用 Salesforce 和 Stripe 的经验。
- 直接的...
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## **Who We Are**
Popl is defining a new category we call In-Person Go-To-Market.
We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.
In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.
## **About the Role**
We are seeking a dynamic and experienced Account Manager to join our growing team at [**Popl,**](https://popl.co/teams) the market leader in lead capture & digital business card software for teams!
In this newly established role, you will work closely with our Account Executives and Customer Success teams to ensure customers realize ongoing value from our platform leading to strong retention and growth. You will be responsible for identifying expansion opportunities, mitigating churn risks, and fostering long-term relationships with key accounts.
## **What You’ll Do**
- **Own and drive Net Revenue Retention (NRR):** Ensure customer retention and expansion to maximize revenue growth.
- **Manage renewals:** Proactively engage with customers to secure timely contract renewals.
- **Identify expansion opportunities:** Work with customers to upsell and cross-sell solutions that align with their business needs.
- **Maintain Product Knowledge:** Gain deep understanding of multiple products and be confident communicating their value
- **Collaborate cross-functionally:** Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.
- **Monitor customer health:** Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth
- **Negotiate contracts:** Ensure favorable terms while maintaining strong relationships.
## **What We’re Looking For**
- 4-6 years of experience in account management within a B2B SaaS company.
- Proven track record of driving renewals and upsell revenue
- Excellent communication, negotiation, and relationship management skills.
- Ability to analyze customer data to identify risks and opportunities.
- Experience working with Salesforce and Stripe
- Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
- Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
- Excellent verbal and written communication skills, as well as interpersonal skills
- Organizational, project management, and time management skills
- High adaptability and desire to operate in a fast-paced, ever-changing startup environment
## **Nice to Haves**
- **Industry Knowledge:** Experience in the lead capture, digital business card, or related tech industry.
- **Networking Skills:** Established network of contacts and decision-makers.
- **Analytical Skills:** Ability to analyze customer metrics and derive actionable insights to improve performance.
- **Continuous Learning:** At Popl, we are excited to learn new things every single day. Being a curious and continuous learner is paramount.
- **Team Player:** Willingness to join and help cultivate a positive team culture. Our team is young, full of energy, and so excited about our mission. We’d like to have you join us!
## **Why join us?**
- Be part of a rocket-ship startup redefining how professionals connect and grow.
- Work closely with experienced leaders and cross-functional teams to shape our financial strategy.
- Make a measurable impact in a role critical to our long-term success.
- Fully remote
- Competitive salary
- Meaningful equity
- Full insurance & benefits
- Unlimited PTO
- $150 monthly wellness credit
- Constant daily learning
_Popl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic._