电子商务平台支持专家
Commerce Platform Support Specialist
职位总结：拥有全球39个国家的团队成员和客户，HostPapa 目前是最快增长的网络托管公司之一。其核心产品范围广泛。我们为个人和中小企业提供了对他们的在线成功至关重要的宝贵工具和服务，包括 Website Builder 服务，使网站创建成为任何人的超方简单任务。以满足每个用户独特需求而定制，我们的获奖的客户支持，电子邮件和基于云的解决方案让 HostPapa 处于网页托管行业和创新前沿，将客户放在首位。这一角色集中在 CloudBlue,一个为全球许多最大服务提供商 （包括主要电信公司，分销商和 MSP）提供云商业的 HostPapa 业务.CloudBlue 使合作伙伴能够钱并管理规模上的云服务和订阅，将高增长企业的灵活性与全球组织的支持结合起来。商业平台支持专家关注 CloudBlue 商业平台的日常运营和配置。与交付，产品，支持，质量检查和工程团队密切合作，你将协助合作伙伴登录，目录管理，集成，故障解决和操作请求。这一职位是理想的，对于有技术支持，平台运营或 SaaS 环境经验的人来说，谁喜欢解决问题，改善流程和使用自动化和人工智能工具以更高效地工作。你会做什么 · 配置和支持商业平台服务，报价，产品目录，定价，订阅和合作伙伴环境 · 支持合作伙伴和产品登陆，迁移，目录更新，集成和生命周期管理活动 ·通过门票，电子邮件和交付项目协调获得的操作请求工作 · 通过与支持，产品，QA 和工程团队合作解决平台，集成，数据和运营问题 · 在商业，账单，配置，CRM 和身份系统中保持准确和一致的信息 · 使用 Python,PowerShell,Bash 或类似技术开发和维护脚本和简单自动化工具 · 自动化验证，报告，部署，平台操作和服务交付相关的重复任务 · 支持 API 集成
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Position Summary:
With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone. Tailored to meet every user's unique needs, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting industry and innovation by putting our customers first.
This role focuses on CloudBlue, a HostPapa business that powers cloud commerce for many of the world’s largest service providers, including major Telcos, distributors, and MSPs. CloudBlue enables partners to monetize and manage cloud services and subscriptions at scale, combining the agility of a high-growth business with the backing of a global organization.
The Commerce Platform Support Specialist focuses on the day-to-day operation and configuration of the CloudBlue Commerce platform. Working closely with Delivery, Product, Support, QA, and Engineering teams, you'll assist with partner onboarding, catalog management, integrations, troubleshooting, and operational requests.
This role is ideal for someone with experience in technical support, platform operations, or SaaS environments who enjoys solving problems, improving processes, and using automation and AI tools to work more efficiently.
What you’ll do
- Configure and support the commerce platform services, offers, product catalogs, pricing, subscriptions, and partner environments
- Support partner and product onboarding, migrations, catalog updates, integrations, and lifecycle management activities
- Work on operational requests received through tickets, email, and delivery projects coordinated by Project Managers or Service Delivery Managers
- Troubleshoot platform, integration, data, and operational issues in collaboration with Support, Product, QA, and Engineering teams
- Help maintain accurate and consistent information across commerce, billing, provisioning, CRM, and identity systems
- Develop and maintain scripts and simple automation tools using Python, PowerShell, Bash, or similar technologies
- Automate repetitive tasks related to validation, reporting, deployment, platform operations, and service delivery
- Support API integrations, testing activities, and validation of platform changes and releases
- Use AI tools to assist with troubleshooting, documentation, process automation, data analysis, and operational improvements
- Create and update standard operating procedures, technical documentation, and knowledge-base articles
- Identify practical ways to improve existing processes, reduce manual work, and increase operational reliability
- Participate in technical assessments, small implementation projects, and problem-solving exercises as part of platform delivery activities
- Support other tasks or projects as assigned to meet team and business needs
About you
- Experience in technical support, SaaS operations, commerce platforms, subscription management, service delivery, or a related technical environment
- Experience with SaaS commerce, marketplace, billing, provisioning, or subscription management platforms
- Understanding of SaaS products, subscriptions, product catalogs, billing, provisioning, partner onboarding, and integrations
- Hands-on experience with scripting or automation using Python, PowerShell, Bash, or a similar language
- Experience working with APIs, system integrations, testing, and data validation
- Strong troubleshooting, analytical, and problem-solving skills
- Interest in leveraging AI tools to improve technical and operational workflows
- Ability to translate delivery requirements into practical technical solutions and support projects through different implementation stages
- Strong communication skills and the ability to collaborate effectively with cross-functional technical and business teams
- Organized, curious, and proactive approach to identifying opportunities for process improvements and automation
- Excellent written and spoken communication skills in English
- Experience with Microsoft CSP, Adobe, AWS, Google Cloud, or other cloud partner ecosystems is considered an asset
- Familiarity with DevOps practices, CI/CD pipelines, operational monitoring, onboarding, migration, or platform implementation projects is a plus
- Cloud, scripting, automation, or AI-related certifications are an advantage
What We Offer:
- Work from anywhere - this is a remote opportunity
- A competitive salary that values you and your unique skill sets
- Career advancement & professional development opportunities to help you reach your full potential
- Flexible work arrangements to support work/life balance
About Us:
At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.
Our HostPapa team values diversity and inclusion. We have a friendly company culture built on trust and respect. With the acquisition of several companies into our product portfolio, we’re growing at an incredible rate and have ample opportunities for career growth.
Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!
HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.
HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts ofthe hiring process.
It is anticipated that this position will be performed outside of Ontario.
Originally posted on Himalayas