RSA - Flight Centre Your Way (Nationwide, South Africa)
作为一家飞行中心的经验丰富旅行顾问，你将管理整个客户旅程从初步询问到售后支持。在一个动态，以客户为中心的环境中工作，你将利用你的旅行专业知识，产品知识和销售技能来提供卓越服务，同时实现强大的商业成果。这是有经验的顾问热衷于旅行并致力于创造世界级客户体验的远程机会。关键责任：· 管理客户查询通过多个道，包括入门，电话和网页查询。· 将旅行请求和假期包转换为销售。· 在所需的服务时间内响应客户要求。·遵循飞行中心业务和航班中心旅游集团的流程和程序。·建立和维护强大的客户关系以推动重复和推业务。·在预订过程中提供卓越的专注于客户服务。·与客户，供应商和内部利益相关者建立联系。·实现快速发展环境内的月度销售目标。·管理与客户旅程相关的所有管理，从销售到售后支持。· 与客户提供满足他们的需求的目的地和旅行产品解决方案。· 销售广泛的陆地产品和假期选择。·根据需要参加持续培训和发展机会。· 支持公司的销售目标和产品战略举措。· 不管预订来源如何，提供无的客户体验。·适应不断变化的技术并有效利用多种系统。· 贡献一个安全，包容性和可访问的工作环境，所有飞行员都感到欢迎，尊重和支持以繁荣。· 需要学历。· 南非公民。· 具有5年以上的 Flight Centre Travel Group 咨询经验 (FCB). · 有证实的销售和咨询记录。· 旅行经验有利可图。· 旅游资格优势。· 高级计算机素质。· 强大的沟通，管理，销售和时间管理技能。· 使用可靠的 WiFi 和备份电源解决方案远程工作的能力 工资：tba 原始地发布在喜马拉雅山脉
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ABOUT THE OPPORTUNITY
Do you thrive on creating unforgettable travel experiences and turning customer dreams into reality? As a Flight Centre Your Way Experienced Travel Consultant, you'll manage the complete customer journey from initial enquiry through to after-sales support. Working in a dynamic, customer-focused environment, you'll leverage your travel expertise, product knowledge, and sales skills to deliver outstanding service while achieving strong commercial results. This is a remote opportunity for experienced consultants who are passionate about travel and committed to creating world-class customer experiences.
KEY RESPONSIBILITIES
- Manage customer enquiries across multiple channels, including walk-ins, telephone, and web enquiries.
- Convert travel requests and holiday packages into sales.
- Respond to customer requests within required service timeframes.
- Follow Flight Centre Business and Flight Centre Travel Group processes and procedures.
- Build and maintain strong customer relationships to drive repeat and referral business.
- Deliver exceptional customer-centric service throughout the booking journey.
- Build rapport with customers, suppliers, and internal stakeholders.
- Achieve monthly sales targets within a fast-paced environment.
- Manage all administration related to the customer journey from sale through to after-sales support.
- Match customers with destination and travel product solutions that meet their needs.
- Sell a broad range of land products and holiday options.
- Attend ongoing training and development opportunities as required.
- Support company sales objectives and product strategy initiatives.
- Deliver a seamless customer experience regardless of booking origin.
- Adapt to evolving technology and utilise multiple systems effectively.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
- Matric required.
- South African citizen.
- Minimum 5 years of Flight Centre Travel Group consulting experience (FCB).
- Proven sales and consulting track record.
- Travel experience advantageous.
- Travel qualification advantageous.
- Advanced computer literacy.
- Strong communication, administration, sales, and time management skills.
- Ability to work remotely with reliable WiFi and backup power solutions
Salary: tbaOriginally posted on Himalayas