软件工程师 (L2)
Software Engineer (L2)
我们是谁
在Twilio，我们正在塑造通信的未来，一切都从在家工作的舒适环境中开始。我们为数十万家企业提供创新解决方案，并赋能全球数百万开发者打造个性化的客户体验。
我们致力于远程优先的工作方式，以及强调连接和全球包容性的文化，这意味着无论你身处何地，你都是一个充满活力的团队中的一员，每天都在用多样化的经验产生全球影响。随着我们继续革新世界互动的方式，我们不断学习新技能和经验，让工作真正令人满意。你的职业发展掌握在自己手中。
招聘与我们的工作方式
我们使用人工智能（AI）来帮助提高招聘效率。但请注意，每个招聘决定都由真实的Twilions做出！
此外，虽然我们是一家远程优先的公司，但你可能会被要求偶尔亲自到场参加团队聚会、部门会议或客户会议。
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在Twilio看到自己的未来
加入我们，成为下一位软件工程师（L2）
我们是谁及为何招聘
Twilio为实时业务通信和数据解决方案提供支持，帮助全球的公司和开发者构建更好的应用程序和客户体验。
尽管我们总部位于旧金山，但我们正踏上成为全球反种族主义公司的旅程，无论我们在哪里开展业务，我们都支持多样性、公平性和包容性。我们在全球拥有数千名Twilions，我们正在寻找更多建设者、创造者和愿景家，以推动我们的增长势头。
职位简介
这个职位将履行Twilio Sendgrid内部软件工程师的关键角色，需要亲自参与创建、部署和管理高可用性、大规模分布式系统。
我们的系统在2026年黑色星期五处理了120亿封电子邮件，我们仍在持续扩展！你将在以下一个或多个领域发挥关键作用——重新设计后端服务以提高可扩展性，加强服务安全性以应对不断变化的威胁。交付提升客户旅程的解决方案，并开发新的产品功能，为客户的电子邮件项目健康状况提供可操作的见解。
职责
在这个职位上，你将：
- 以客户视角思考：在大规模上交付为客户带来最大价值的可靠功能。你将与工程和产品团队合作，了解客户的挑战，发现机会
查看英文原文
**Who we are**
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to [hundreds of thousands of businesses](https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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**Hiring and how we work**
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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**See yourself at Twilio**
Join the team as Twilio’s next Software Engineer L2 (Messaging Channels).
**About the job**
This position is needed to power the future of communications by developing the connectivity, compliance and rich messaging features required to enable adoption of new messaging channels and drive continued growth of existing channels such as WhatsApp, RCS and Facebook Messenger. Our team navigates the complexities of requirements across many channels to enable Twilio customers to have a unified and seamless experience. We enable startups, non-profits and Fortune 500 companies to send billions of messages a year on our platform. We are looking for candidates passionate about designing, developing, deploying and operating software solutions at scale to help Twilio deliver the best user experience for modern, rich messaging.
**Responsibilities**
In this role, you’ll:
- Build High-Scale APIs: Design, develop, and maintain high-performance REST APIs and backend microservices using Java and Go.
- Power Rich Messaging: Build and enhance rich messaging features, managing high-throughput message routing and delivery pipelines.
- Operate Cloud Systems: Deploy and support backend services in AWS (open to Azure/GCP experience), prioritizing system reliability, low latency, and fault tolerance.
- Leverage Modern AI Tools: Actively integrate AI-assisted development tools (e.g., Claude, Copilot) into your daily workflow to accelerate output and elevate code quality.
- Own System Reliability: Support team on-call rotations to maintain high availability and operational excellence for critical communications services.
- Collaborate Remotely: Partner asynchronously across distributed engineering teams using clear technical written and verbal communication.
**Qualifications**
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
**Required:**
- 3+ years of hands-on software development experience building backend services in Java or Go
- Experience designing and building production RESTful APIs as a core part of your day-to-day role
- Experience operating distributed systems on top of cloud infrastructure (AWS preferred, or equivalent experience with Azure/GCP)
- Hands-on use of AI development tools (e.g. Claude, Copilot) to streamline coding, debugging or documentation
- Strong written and verbal technical communication skills
- Ability to participate in on-call rotation (includes weekends and holidays)
**Desired:**
- Experience with NoSQL datastores (e.g. DynamoDB)
- Experience with message queuing (e.g. Simple Queue Service)
- Experience deploying and supporting containerized applications in Kubernetes
- Prior experience with telecom or rich messaging platforms (RCS, SMS/MMS, OTT messaging)
**Location**
This role will be remote and based in the USA
**Travel**
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
**What We Offer**
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
**Compensation**
_[OPTION A: NON OTE ROLES]_
_*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above._
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00(Developing Minimum for Tier 3) - $175,440.00 (Mid for Tier 3).
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 (Developing Minimum for Tier 2) - $185,640.00 (Mid for Tier 2).
- Based in the San Francisco Bay area, California: $137,520 (Developing Minimum for Tier 1) - $171,900.00 (Mid for Tier 1).
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
**Application deadline information (required for ALL US jobs)**
Applications for this role are intended to be accepted until 12/15/2026, but may change based on business needs.
**Twilio thinks big. Do you?**
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions)
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**Stay alert to recruitment fraud**
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ [twilio.com](http://twilio.com) email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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**Twilio is proud to be an equal opportunity employer.** We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.