客户体验总监 - MS Dynamics 365 CE，美国
Director of Customer Experience - MS Dynamics 365 CE, US
我们客户是一家人工智能转型和技术服务公司，帮助企业在客户互动和业务流程现代化方面取得进步。作为微软合作伙伴，该公司在Dynamics 365、Azure、Microsoft 365、Power Platform和微软AI技术领域提供解决方案。
该组织结合咨询和技术专长，帮助客户现代化运营，提升客户和员工体验，并实施以AI驱动的转型计划。
职位简介
我们正在寻找一位经验丰富的客户体验总监，负责客户交付运营，加强高管客户关系，并支持现有客户的增长。
此职位特别专注于Microsoft Dynamics 365客户体验。
主要职责
- 在客户账户中担任高级交付负责人和值得信赖的顾问。
- 与高管利益相关者建立并维护牢固的关系。
- 领导项目管理办公室（PMO）流程、治理和交付标准。
- 监督客户入职、实施和持续服务交付。
- 管理和指导跨职能团队，包括项目经理、分析师和工程师。
- 确保达成交付关键绩效指标（KPI）、客户满意度、预算表现和质量目标。
- 领导战略规划、业务评审和问题升级管理。
- 识别在现有客户账户中扩展服务的机会。
- 与销售和高管领导合作，推动账户增长、续约、提案和扩展机会。
任职要求
- 10年以上客户交付、项目管理或咨询经验。
- 需要具备强大的D365 CE经验。
- 具有管理复杂客户账户和跨职能交付团队的经验。
- 具备出色的高管级沟通能力和利益相关者管理技能。
- 有与VAR或微软/SaaS合作伙伴生态系统合作的经验。
- 能够将交付卓越与客户保留和账户增长联系起来。
- 需要本科学位；MBA或更高学位为加分项。
- 熟悉Microsoft Copilot、Azure和/或Power Platform者优先。
- 持有PMP或其他类似项目管理认证者优先。
- 需要美国公民身份。
- 能够进行最多25-30%的本地和全国范围内的出差。
最初发布于Himalayas
查看英文原文
Our client is an AI transformation and technology services company helping enterprises improve customer engagement and modernize business processes. As a Microsoft partner, the company delivers solutions across Dynamics 365, Azure, Microsoft 365, Power Platform, and Microsoft AI technologies.
The organization combines consulting and technology expertise to help customers modernize operations, improve customer and employee experiences, and implement AI-driven transformation initiatives.
About the Role
We are looking for an experienced Director of Customer Experience to lead customer delivery operations, strengthen executive client relationships, and support growth within existing accounts.
This role is focused specifically on Microsoft Dynamics 365 Customer Engagement.
Key Responsibilities
- Act as a senior delivery leader and trusted advisor across customer accounts.
- Build and maintain strong relationships with executive stakeholders.
- Lead PMO processes, governance, and delivery standards.
- Oversee customer onboarding, implementation, and ongoing service delivery.
- Manage and mentor cross-functional teams, including Project Managers, Analysts, and Engineers.
- Ensure delivery KPIs, customer satisfaction, budget performance, and quality targets are achieved.
- Lead strategic planning, business reviews, and escalation management.
- Identify opportunities to expand services within existing customer accounts.
- Partner with Sales and Executive Leadership on account growth, renewals, proposals, and expansion opportunities.
Requirements
- 10+ years of experience in client delivery, program management, or consulting.
- Strong D365 CE experience is required.
- Experience managing complex customer accounts and cross-functional delivery teams.
- Strong executive-level communication and stakeholder management skills.
- Experience with VARs or within Microsoft/SaaS partner ecosystems.
- Ability to connect delivery excellence with customer retention and account growth.
- Bachelor’s degree required; MBA or advanced degree is a plus.
- Familiarity with Microsoft Copilot, Azure, and/or Power Platform preferred.
- PMP or similar project management certification is a plus.
- US сitizenship required.
- Ability to travel up to 25-30% locally and nationally.
Originally posted on Himalayas