顾问
Counselor
在Horace Mann，我们深知在个人最需要的时候提供富有同理心、及时的支持至关重要。作为员工援助计划（EAP）中的一名咨询师，您将通过电话、虚拟方式，以及在分配的情况下通过面对面的方式，帮助成员应对行为健康、物质使用、人际关系和工作与生活平衡等方面的问题。
该职位结合了临床评估、简短聚焦的咨询、资源协调和个案管理。您还将与服务提供者、人力资源合作伙伴及客户领导合作，帮助成员获得适当的资源并促进积极的结果。
请注意，目前正接受申请，面试预计将于2026年10月1日后开始。
您将负责：
- 进行电话分诊和评估，为正在经历行为健康、物质使用、人际关系或工作与生活问题的成员提供即时支持。
- 从初次接待到完成，协调和管理个案，包括必要的后续跟进。
- 根据公司风险政策和成员的最佳利益做出合理的临床判断。
- 为成员联系合适的网络服务提供者和其他资源，包括财务、法律、个人援助和工作与生活服务。
- 按照分配进行面对面和远程医疗的评估、分诊、指导和简短聚焦的咨询。
- 与同事和非工作时间的服务提供者合作，以支持个案完成和后续跟进。
- 与服务提供者沟通，协调转介并完成会话授权。
- 在个案管理系统中保持及时、准确和专业的记录。
- 与人力资源专业人士以及客户组织的主管人员就员工相关问题进行咨询。
- 保持对行业实践、专业伦理标准和适用执照要求的最新了解。
- 执行其他指派的任务。
要求：
- 社会工作、心理学、咨询或其他行为健康相关领域的硕士学位。
- 至少五年作为EAP咨询师或同等行为健康临床岗位的工作经验。
- 强大的评估、分诊、危机支持、研究、转介和个案管理能力。
- 对行为健康状况、护理级别和出院规划实践有深入了解。
- 熟悉《健康保险可携性和责任法案》（HIPAA）的相关内容。
查看英文原文
At Horace Mann, we understand the importance of providing compassionate, timely support when individuals need it most. As a Counselor within an Employee Assistance Program, you will help members navigate behavioral health, substance use, relationship and work-life concerns through telephone, virtual and, when assigned, in-person support.
This position combines clinical assessment, brief solution-focused counseling, resource coordination and case management. You will also collaborate with service providers, Human Resources partners and client leaders to connect members with appropriate resources and support positive outcomes.
Please note that applications are currently being accepted, with interviews expected to begin after October 1, 2026.
What You’ll Do
- Conduct telephonic triage and assessments, providing immediate support to members experiencing behavioral health, substance use, relationship or work-life concerns.
- Coordinate and manage cases from initial intake through completion, including necessary follow-up.
- Make sound clinical determinations in accordance with company risk policies and the best interests of the member.
- Connect members with appropriate network providers and other resources, including financial, legal, personal assistance and work-life services.
- Provide in-person and telehealth assessments, triage, coaching and brief solution-focused counseling as assigned.
- Collaborate with colleagues and after-hours service providers to support case completion and follow-up.
- Consult with service providers, coordinate referrals and complete session authorizations.
- Maintain timely, accurate and professional documentation within the case management system.
- Consult with Human Resources professionals and supervisory personnel from client organizations regarding employee-related concerns.
- Maintain current knowledge of industry practices, professional ethical standards and applicable licensure requirements.
- Perform other duties as assigned.
Requirements
- Master’s degree in social work, psychology, counseling or another behavioral health-related field.
- At least five years of experience as an EAP counselor or in an equivalent behavioral health clinical role.
- Strong assessment, triage, crisis-support, research, referral and case management capabilities.
- Knowledge of behavioral health conditions, levels of care and discharge-planning practices.
- Understanding of Health Insurance Portability and Accountability Act (HIPAA) requirements and the appropriate handling of Protected Health Information (PHI).
- Intermediate proficiency with Microsoft Office and other Windows-based programs and applications.
- Strong communication, clinical judgment, organization and documentation skills.
Preferred Credentials
- Licensed mental health clinician, Certified Employee Assistance Professional, certified Human Resources professional or another recognized industry credential in psychology, social work or counseling.
- An active, current and unrestricted professional license in the state of employment may be required for positions providing in-person counseling.
Pay Range: $66,500 - $92,000
Salary is commensurate to experience, location, etc.
#TD-1
#APP
Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
For applicants that are California residents, please review our California Consumer Privacy Notice
All applicants should review our Horace Mann Privacy Policy
Originally posted on Himalayas