Intuit客户服务中心
Intuit Customer Service
其他限定地区（需当地身份）
公司SmoothStar Tech Inc.
薪资未公开
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间10 天前
数据来源Himalayas
注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
Smoothstar Tech 正在为 Intuit TurboTax 的税务季节招聘合格的远程客服人员。客服代表将通过电话为客户提供建议，解答产品和服务相关问题，解决产品和服务问题。
客服代表工作职责：
- 通过电话与 TurboTax 客户互动，专注于税务相关问题、数据录入和导航操作。
- 研究、分析并确定为 TurboTax 客户提供合适的解决方案。
- 作为 Intuit 和 TurboTax 产品的积极代表；以关怀和同理心对待客户互动。
- 准确高效地解释如何使用 TurboTax 产品，并在首次联系时解决客户咨询。
- 在提供优质客户服务的同时，展示有效排查和解决高级技术问题的能力。
- 在协助客户解决设备和硬件问题时，担任技术资源。
- 通过电话和/或 SmartLook 单向视频及屏幕共享技术提供支持。
客服代表任职要求：
- 一年的客服中心、零售或技术支持经验。
- 优秀的技术和客户服务技能——热衷于提供最佳客户体验。
- 必须具备丰富的 Windows 操作系统、网页浏览、电子邮件和各种软件应用经验。
- 在提供优质客户服务的同时，展示有效排查和解决高级技术问题的能力。
- 能够高效地在桌面设备上导航菜单和选项，并口头描述这些操作给客户。
- 优秀的书面和口头沟通能力，以及良好的电话礼仪（语音清晰洪亮）。
- 需要具备良好的主动倾听能力，能够准确复述客户对话内容。
- 能够在客服中心负责人或其代理人在 90 天内认证后立即开始服务，并满足最低服务间隔要求。
最初发布于 Himalayas
查看英文原文
Smoothstar Tech is hiring qualified canindates for work from home customer service position with Intuit TurboTax for the tax season.. Agents will.serve customers by providing product and service information; resolving product and service issues.
Customer Service Representative Job Duties:
- Interact with Turbo Tax customers via phone, focusing on tax related questions, data entry and navigation.
- Research, analyze and determine an appropriate course of action for TurboTax customers.
- Be a positive representative for Intuit and the Turbo Tax product; take a caring and empathetic approach to customer interactions.
- Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact.
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
- Act as a technical resource when assisting customers to resolve problems with devices and equipment.
- Provide support via phone and/or SmartLook one-way video and screen share technology.
Customer Service Representative Job Qualifications:
- 1 year of customer:service call center, retail or helpdesk.
- Excellent technical and customer service skills – passion for providing the BEST customer experience.
- Must have extensive experience with Windows OS, web browsing, email, and various software applications..
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
- Must be able to efficiently navigate through menus & options on desktop devices while describing those actions verbally to customer.
- Excellent written and verbal communication skills and excellent phone etiquette (Clear crisp speech).
- Requires strong active listening skills to accurately paraphrase a customer conversation.
- Ability to begin servicing the program immediately after the call center owner or its agent certifies for a period of 90 days thereafter and meet the minimum service interval requirement.
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。