L2 Technician – Network & Infrastructure Focused
工作时间表：星期一~周五，夏威夷标准时间工作安排：完全远程工资：1700美元-2000美元雇主：美国夏威夷运营的 MSP 公司。职位概述 我们正在寻找一个有经验的 L2技术人员，具有强大的网络和基础设施技能来解决客户环境中升级和适度复杂的技术问题。理想候选人拥有 Windows Server,Active Directory,DNS,DHCP,防火墙，交换，无线网络，VPN,虚拟化以及微软365的实践经验。与 Fortinet 和 Ubiquiti 环境的经验是最受欢迎的。·解决涉及 Windows,微软 365,身份，应用程序，硬件，网络和基础设施的技术问题。· 解决并支持 Windows Server,Active Directory,DNS,DHCP,防火墙，交换，无线，VPN 和虚拟化。·管理和故障 Fortinet 防火墙和 Ubiquiti 网络环境。·执行批准系统，网络和基本结构配置变更。· 诊断多个系统中的问题，识别根源和永久性修正。· 文件故障处理步骤，配置，决议和技术程序。·保持清晰的客户端通信和准确的门票文档。· 识别经常性或系统问题，建议改进或标准化。· 向 L1技术人员提供技术指导和协助技术改进项目。·适当扩大高风险，建筑或广泛影响的问题。要求的资格和经验 · 3年以上 IT 支持，帮助桌，系统管理，网络管理或相关领域的经验。· 在 MSP,多客户端或快速支持环境中工作经验最好。· TCP/IP, DNS,DHCP,VLAN,路由，交换，无线网络，防火墙和 VPN 方面的强大的知识。· 与 Windows Server,Active Directory 和组政策实践经验。· 经验管理和解决 Fortinet 防火墙。· 优惠使用 Ubiquiti 的交换，无线网络和网络管理平台。· 实操了解虚拟化，服务器基础设施和存储。· 技术支持票务，远程监控，网络监测，终端管理和文档平台的经验。· 自主解决未熟悉和多系统问题的能力。·强大的分析能力，沟通力。
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Working Schedule: Monday – Friday, Hawaiian Standard Time
Work Arrangement: Fully Remote
Salary: $1,700 - $2,000
Employer: MSP company operating in Hawaii, USA.
Position Overview
We are seeking an experienced L2 Technician with strong networking and infrastructure skills to resolve escalated and moderately complex technical issues across client environments.
The ideal candidate has hands-on experience with Windows Server, Active Directory, DNS, DHCP, firewalls, switching, wireless networking, VPNs, virtualization, and Microsoft 365. Experience with Fortinet and Ubiquiti environments is strongly preferred.
Key Responsibilities
· Resolve escalated technical issues involving Windows, Microsoft 365, identity, applications, hardware, networking, and infrastructure.
· Troubleshoot and support Windows Server, Active Directory, DNS, DHCP, firewalls, switching, wireless, VPNs, and virtualization.
· Administer and troubleshoot Fortinet firewalls and Ubiquiti networking environments.
· Perform approved system, network, and infrastructure configuration changes.
· Diagnose issues across multiple systems and identify root causes and permanent fixes.
· Document troubleshooting steps, configurations, resolutions, and technical procedures.
· Maintain clear client communication and accurate ticket documentation.
· Identify recurring or systemic issues and recommend improvements or standardization.
· Provide technical guidance to L1 Technicians and assist with technical improvement projects.
· Escalate high-risk, architectural, or broad-impact issues appropriately.
Required Qualifications & Experience
·
3+ years of experience in IT support, help desk, systems administration, network administration, or a related field.
· Experience working in an MSP, multi-client, or fast-paced support environment preferred.
· Strong knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking, firewalls, and VPNs.
· Hands-on experience with Windows Server, Active Directory, and Group Policy.
· Hands-on experience administering and troubleshooting Fortinet firewalls.
· Experience with Ubiquiti switching, wireless, and network management platforms preferred.
· Working knowledge of virtualization, server infrastructure, and storage.
· Experience with ticketing, remote monitoring, network monitoring, endpoint management, and documentation platforms.
· Ability to independently troubleshoot unfamiliar and multi-system issues.
· Strong analytical, communication, documentation, organizational, and problem-solving skills.
· Ability to follow security, change management, and service delivery procedures.
·
High school diploma or equivalent required; technical education or equivalent practical experience preferred.
Preferred Certifications
· Fortinet NSE 4 – FortiOS Administrator
· Fortinet NSE 5 or 6 – Secure Networking
· Microsoft Certified: Windows Server Administrator Associate
· Other relevant Fortinet, Microsoft, CompTIA, or industry certifications
Originally posted on Himalayas