Training and Engagement Specialist - Data Operations

About the Team
The HESA Training & Engagement team is part of Jisc's Data Collections and Statistics directorate. We help higher education providers confidently meet data requirements through expert training, guidance and sector engagement.
 
Working closely with universities, data professionals and colleagues across Jisc, we deliver live, digital and bespoke learning that builds capability across the entire HESA data journey, from submission through to analysis and decision-making.
 
Our team plays a key role in supporting the sector through training, collaboration and insights, helping organisations adapt to change, improve data quality and make the most of their HESA data. By combining subject expertise with meaningful engagement, we contribute to Jisc's mission of improving services and delivering impact across UK higher education.
 
 
About the role
As part of our Training & Engagement team, you'll design and deliver engaging, high-quality training that helps stakeholders build confidence and expertise across the full HESA data journey. From live workshops and digital learning to collaborative engagement activities, you'll create impactful learning experiences that make complex data requirements easier to understand and apply.
 
Working with subject matter experts and colleagues across Jisc, you'll facilitate discussions, maintain and enhance training content, and use insights from stakeholder interactions to continuously improve our services. Your work will play a key role in supporting the sector to navigate change, improve data quality and maximise the value of HESA data.
 
 
What you’ll be doing:

Design and deliver engaging training across live, virtual and digital channels, helping customers confidently apply HESA data requirements and systems.
Own and continuously improve core training programmes, ensuring content remains accurate, relevant and impactful.
Tailor training delivery for different audiences while maintaining a consistent, high-quality learner experience.
Create and enhance a range of learning resources, including course materials, practical exercises, guidance documents and e-learning content.
Deliver training and engagement sessions on a variety of topics, collaborating with subject matter experts to provide specialist insight where needed.
Build and apply expert knowledge of HESA data, systems and sector developments to shape innovative learning solutions and resources.
Lead and support engagement activities such as webinars, briefings and cross-functional initiatives that drive understanding of HESA requirements and best practice.
Facilitate interactive learning experiences that encourage participation, discussion and real-world application.
Provide outstanding support to learners and stakeholders, ensuring a positive and high-quality training experience.
Gather and analyse feedback, learner questions and emerging trends to inform continuous improvement and enhance future training.
Work closely with colleagues, stakeholders and subject matter experts to ensure learning content reflects current priorities, developments and sector needs.
Identify opportunities to improve training content, delivery methods and team processes, helping to drive excellence across the function.
Maintain training materials in line with quality standards, ensuring consistency, accuracy and effectiveness.
Contribute to peer reviews and quality assurance activities, sharing best practice and supporting continuous improvement.
Stay up to date with the latest learning, facilitation and engagement techniques, continually enhancing your professional expertise.
Support wider directorate and organisational initiatives where required.
Travel across the UK to deliver training and engagement activities.
Take on additional responsibilities that contribute to team success and organisational objectives.

PRINCIPAL CONTACTS:
 INTERNAL

Work with colleagues across DCS, including data collections, operations and product teams, to ensure training and engagement activity reflects current developments and priorities 
Collaborate with subject matter experts and internal teams to maintain accurate and up-to-date knowledge within training content

EXTERNAL

Engage with higher education providers and data professionals through the delivery of training and engagement activity 
Interact with stakeholders across the sector to support understanding and application of HESA data and requirements 
Contribute to sector discussions through training sessions, events and engagement activity

What we are looking for:
Need to have

Experience of delivering presentations or training sessions (in-person and/or online)
Experience of training design and/or delivery
Ability to communicate complex information to a range of audiences

Nice to have

Experience of working with data
Knowledge of the higher education sector
Experience of developing e-learning or digital training content

Skills & Personal Qualities
You'll bring:

A proven ability to deliver engaging, high-impact learning experiences across face-to-face, virtual and digital channels.
Strong facilitation skills, with the confidence to encourage participation, spark discussion and support real-world application of learning.
Excellent communication skills, translating complex information into clear, accessible messages for both technical and non-technical audiences.
Confidence presenting to diverse audiences, from small groups to large-scale events.
A professional and customer-focused approach, acting as a positive ambassador for the Training & Engagement team.
Strong organisational skills, with the ability to manage competing priorities and deliver to deadlines.
The initiative to work independently, taking ownership of tasks while knowing when to seek support or escalate issues.
Exceptional attention to detail and a commitment to producing high-quality work.
The ability to identify trends, feedback and emerging issues, turning insight into practical improvements.
A collaborative mindset, building positive relationships and contributing to a supportive team culture.
A passion for continuous learning, staying up to date with new developments and best practice.
A proactive approach to problem-solving, with the confidence to suggest and implement improvements.

Qualifications & training
Need to have

Educated to higher education level and/or with relevant work experience.

Nice to have

Relevant training, learning and development qualification (e.g. AET, CET, CIPD Learning & Development, instructional design or equivalent).
Qualification, certification or professional membership relevant to training, facilitation or learning design.

Background Screening: Enhanced DBS
 
Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!
 
Hybrid working:
Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices.
 
Why work for us?
At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.
 
Our Guiding Principles:
Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.
 
Discover the amazing benefits we provide! Here’s what you can look forward to:

Flexible work pattern, which can adapt to suit your schedules and personal commitments
31 days annual leave (plus bank holidays) that includes three closure days over Christmas
Buy up to an additional 5 days leave during the flexible benefits window
Generous flexible pension schemes
A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
A wide range of discounts and cashback from retailers and big-name high-street stores
Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
Support your volunteering with up to 3 days volunteer leave

Equity, diversity and inclusion:
Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.
 
We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.
 
Application process:
Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you.
 
Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it.  However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! 
 
We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.
 
If you are currently a Jisc employee, please apply through your Dayforce Employee profile.
 
We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. 
 
 
Sponsorship:
Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.
 
No agencies please.