临床客户经理/高级临床客户经理 - 伯明翰, AL
Customer Service Associate
公司简介
"我们是Nations Photo Lab——在专业摄影印刷领域，激情与精准的结合。我们相信每一个瞬间都很重要——无论是记录孩子第一次走路，还是你第一次去威尼斯。作为行业领先者，我们已帮助50多万名满意的客户珍藏他们最美好的回忆。加入我们，共同实现我们的使命：激发创造力，庆祝每一个时刻，并为50万更多客户提供卓越服务！"
职位简介：
你准备好产生影响并成为重要一员了吗？我们正在寻找一位充满热情和活力的客户服务专员加入我们的团队。在这个职位中，你将通过电话、电子邮件和聊天处理客户咨询，处理订单，并管理账户信息。你还将与客户建立牢固的关系，并与我们的团队紧密合作以提升服务质量。如果你能在快节奏的环境中茁壮成长，并且擅长解决问题，我们期待你的加入！
我们寻找的人：
积极进取：必须喜欢与人交流并帮助他人
优秀的沟通者：能够通过各种渠道（电话、电子邮件、聊天）清晰有效地与客户沟通至关重要
坚定不移的耐心和韧性：处理客户咨询和投诉需要耐心和冷静的态度，即使在困难的情况下也是如此。韧性帮助我们在压力下保持积极和镇定，确保我们始终提供一流的客户服务。
职责：
客户互动：通过来电和外拨电话、电子邮件和聊天来解决客户的问题和关注点。
订单处理：处理订单的同时管理重要的客户账户信息。
流程管理：有效管理电话、电子邮件和在线聊天的流程。
关系建设：每周与团队主管和总监进行一对一会议，确保持续改进。
辅导：应用辅导来提高客户服务、人际交往和沟通技巧。
处理客户问题并与客户沟通（75%）
- 通过来电和外拨电话、电子邮件、聊天和邮件沟通进行交流。
- 管理电话或聊天的在线流程。
- 解决客户关于订单的问题和关注点，同时管理账户信息。
- 处理订单时传达所有重要的客户账户信息。
- 识别并交叉销售以实现最大客户/公司利益。
- 培训与发展（10%）
- 完成一周的培训
查看英文原文
Company Overview
"We’re Nations Photo Lab- where passion meets precision in the world of professional photography printing. We believe that every moment matters–whether it's capturing your child's first steps or your first trip to Venice. As a trusted industry leader, we've helped more than 500,000 happy customers preserve their best memories. Join us in our mission to inspire creativity, celebrate moments, and deliver excellence to 500,000 more!”
Position Overview:
Are you ready to make an impact and be part of something big? We’re seeking a passionate and energetic Customer Service Associate to join our team. In this role, you’ll handle customer inquiries via phone, email, and chat, process orders, and manage account information. You’ll also be able to build strong relationships with customers and work closely with our team to enhance service quality. If you thrive in a fast-paced environment and have a knack for problem-solving, we’d love to hear from you!
What We’re Looking For:
Energetic Go-Getter- must enjoy connecting with and helping people
Strong Communicator: the ability to clearly and effectively communicate with customers through various channels (phone, email, chat) is essential
Unwavering Patience and Resilience: Handling customer inquiries and complaints requires patience and a calm demeanor, even when things get tough. Resilience helps us stay positive and composed under pressure, ensuring we always provide top-notch service.
Responsibilities:
Customer Interaction: Communicate via inbound and outbound phone calls, email, and chat to address customer questions and concerns.
Order Processing: Process orders while managing essential customer account information.
Workflow Management: Effectively manage phone, email, and chat online workflow.
Relationship Building: Complete weekly one-on-one meetings with the team leader and director to ensure continuous improvement.
Coaching:Apply coaching to improve customer service, interpersonal, and communication skills.
Manage customer issues and communicate with customers (75%)
- Communicate via inbound and outbound phone calls, email, chat, and mail correspondence.
- Manage phone or chat online workflow.
- Address customer questions and concerns regarding their order while also managing account information.
- Process orders while communicating all essential customer account information.
- Identify and cross-sell for maximum customer/company benefit.
Training and Development (10%)
- Complete a weekly one-on-one meeting with the team leader and director.
- Follow and implement training to ensure exemplary customer service and call quality.
- Apply coaching to improve customer service and interpersonal and communication skills.
Housekeeping and Continuous Improvement (15%)
- Maintain all workflows and customer notes within company systems.
- Complete a quality score sheet as directed by department goals.
- Participate in end-of-shift duties/hand-off.
- Promote a professional team atmosphere.
Qualifications:
3-5 years of proven customer support experience in a high-volume call center environment
Prior experience in phone/chat/email customer support
Exceptional typing ability (60 wpm)
Strong phone contact handling skills and active listening
Familiarity and experience with CRM technologies (MS Office, Zen Desk, data processing systems)
Strong keyboard skills
An interest in print media, photography, or a similar industry is a plus but not required
Why You'll Love This Opportunity:
Diverse Challenges: Tackle various customer service challenges, such as managing phone, email, and chat workflows and processing orders.
Career Growth: Join a company committed to fostering professional development. Your success as a Customer Service Representative is the beginning of an exciting journey with us.
Collaborative Environment: Join a supportive team culture that values collaboration, creativity, and continuous learning.
Perks and Benefits:
Competitive salary
Health, vision, and dental insurance
Retirement savings plan
Employee discount
Referral program
Generous PTO
Fun and collaborative company culture!
Originally posted on Himalayas