高级社区关系负责人
Executive Community Relations Lead
## 关于 Polymarket
Polymarket 是全球最大的预测市场平台。我们让个人通过交易政治、经济、体育、文化及新闻事件的结果来表达对现实世界的看法。作为一个去中心化的点对点市场，Polymarket 没有中央“庄家”，它将多元的观点聚合为透明的、基于市场的概率，反映人们对未来的集体预期。
我们正在快速增长，无论是交易量（2025年达到210亿美元）还是作为替代新闻来源的采用率。我们的目标是成为全球媒体中无处不在的真相灯塔，我们需要你的帮助为这一目标添柴加火。
## 关于该职位
一些客户问题不会停留在工单队列中。它们会出现在领导的邮箱里、X 平台上，或在有数千人关注的社区频道中。这个职位负责处理这些关键时刻。你将负责 Polymarket 的高管社区关系，处理那些到达领导层的升级问题、涉及知名交易者和公众人物的高可见度案例，以及那些回应方式与解决问题同样重要的敏感情况。
客户体验团队位于产品、政策和社区的交汇点。你将与传播、社区和内部专家紧密合作，但你将拥有高度的独立性。你桌面上的大部分工作都没有明确的指南。你需要快速判断形势，在压力下写出高质量的回复，并做出在公开场合也能经得起考验的决策。
这次招聘至关重要，因为 Polymarket 的社区成员声音响亮、信息灵通且密切关注。处理不当的升级问题不仅会影响一个用户，还可能影响成千上万人对平台的看法。我们需要一个认真对待此事、行动迅速并以清晰的解决方案结束每个案例的人。
## 你将负责
- 在问题曝光前对高管升级请求进行优先处理，评估严重程度，并快速路由或解决。
- 起草针对 X、Discord 和 Reddit 上高可见度问题的回复，根据受众和重要性调整语气。
- 从首次接触开始，全程负责涉及知名交易者、创作者和公众人物的案件，直至解决。
- 在实时事件中与传播团队协调客户面向的信息，确保对外沟通准确一致。
- 监控社区渠道以发现新出现的问题，并在问题扩大前将其反馈给相关团队。
- 向产品和政策团队汇报趋势和模式
查看英文原文
## About Polymarket
Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
## About the Role
Some customer issues don't stay in the ticket queue. They show up in a leader's inbox, on X, or in a community channel with thousands of people watching. This role owns those moments. You'll run executive community relations for Polymarket, handling escalations that reach leadership, high-visibility cases involving prominent traders and public figures, and the sensitive situations where how we respond matters as much as what we fix.
The Customer Experience team sits at the intersection of product, policy, and community. You'll work closely with Communications, Community, and in-house specialists, but you'll operate with a high degree of independence. Most of what lands on your desk won't have a clear playbook. You'll need to read the room fast, write well under pressure, and make judgment calls that hold up in public.
This hire matters because Polymarket's community is vocal, informed, and paying close attention. A mishandled escalation doesn't just affect one user, it can shape how thousands of people perceive the platform. We need someone who takes that seriously, moves quickly, and closes every case with a clear resolution.
## What You'll Do
- Triage executive escalations before they reach the public eye, assess severity, and route or resolve with speed.
- Draft responses to high-visibility issues on X, Discord, and Reddit, calibrating tone to the audience and the stakes.
- Own cases involving prominent traders, creators, and public figures from first contact through to resolution.
- Coordinate with Communications on customer-facing messaging during live incidents, making sure what we say externally is accurate and consistent.
- Monitor community channels for emerging issues and surface them to the right teams before they grow.
- Brief Product and Policy on patterns coming out of escalations and community feedback, turning signal into actionable input.
- Close every prominent case with a documented resolution and a clear response to the person or community involved.
## What We're Looking For
- 4 or more years in executive escalations, executive customer relations, or community management at a consumer-facing company.
- Exceptional writing skills with sharp instincts for tone, you can shift register between a direct message to a frustrated public figure and a public reply on X without losing composure.
- Demonstrated experience handling sensitive, public-facing issues where the response itself carries reputational weight.
- Experience partnering with Communications, PR, or Community teams on coordinated responses during incidents.
- Strong ownership habits: you track every case, follow through without being chased, and don't consider something closed until it actually is.
- Comfortable making judgment calls quickly with incomplete information and standing behind them.
- (Plus) Fluency in crypto-native or trading communities, you understand the culture, the vocabulary, and what sets people off.
- (Plus) Experience managing issues specifically on X, Discord, or Reddit at meaningful scale.
- (Plus) Background at a consumer product with a highly vocal, opinionated user base.
## Benefits
- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories
### **Pay Transparency**
Base salary range: $200,000 to $250,000, plus equity and benefits.
This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.