Customer Success Manager (AI-Powered Affiliate Platform, iGaming)
关于 Scaleo,Scaleo 是一个领先的 SaaS 平台，帮助企业建立，管理和优化其附属营销计划。我们的平台受到全球数千名用户的信任，每天处理数百万请求。我们与欧洲，英国，美国，亚洲和澳大利亚各地的客户合作。我们的使命是构建世界级 SaaS 产品并成为行业领导者。我们自豪地提供卓越的产品质量和客户服务，G2在2024年夏季获得了高绩效奖。我们正在寻找一个客户成功经理，他将负责客户关系，推动产品采用，并帮助我们的客户实现可测量的业务结果。你会做什么 · 客户登录和推出：通过登陆，平台设置，技术集成和成功的产品推出引导新客户，确保流体验和快速的价值化。· 产品采购与参与：建立强有力的关系与客户，提供产品培训，促进功能采用，帮助客户达到其业务目标。·保留和更新：· 账户增长与扩张：识别上市和交叉销售机会，支持帐户的增长，并最大限度地提高客户一生价值。· 客户之声：收集客户反，了解他们的不断变化的需求，并与产品和工程团队合作以改善平台和客户体验。· 关系管理：作为信任顾问，确保他们从 Scaleo 的产品和服务中获得持续的价值。我们正在寻找什么必备资格：·经验证明在已建立的 B2BSaaS 或 IT 产品公司中客户成功或类似的面向客户角色。· 作为一个结构化客户面对团队的一部分工作经验，而不是专门从事外包业务，代理商或基本软件工具业务。· 实践管理 B2B 客户关系，了解客户需求和帮助客户实现可测量的业务结果。·具有强有力的所有权和责任感的积极，以客户为中心的方法。· 预见客户挑战，识别潜在风险并解决问题之前的问题升级的能力。·强的沟通，关系建设
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About Scaleo
Scaleo is a leading SaaS platform that helps businesses build, manage, and optimize their affiliate marketing programs.
Our platform is trusted by thousands of users worldwide and processes millions of requests daily. We work with clients across Europe, the UK, the US, Asia, and Australia.
Our mission is to build a world-class SaaS product and become an industry leader. We take pride in delivering exceptional product quality and customer service, recognized by G2 with its High Performer award in Summer 2024.
We're looking for a Customer Success Manager who will take ownership of customer relationships, drive product adoption, and help our clients achieve measurable business results.
What You'll Do
- Customer Onboarding & Launch: Guide new customers through onboarding, platform setup, technical integrations, and successful product launches, ensuring a smooth experience and fast time-to-value.
- Product Adoption & Engagement: Build strong relationships with customers, provide product training, promote feature adoption, and help clients achieve their business objectives.
- Customer Retention & Renewals: Monitor customer health, proactively identify risks, resolve issues before escalation, and manage contract renewals.
- Account Growth & Expansion: Identify upselling and cross-selling opportunities, support account growth, and maximize customer lifetime value.
- Voice of the Customer: Collect customer feedback, understand their evolving needs, and collaborate with Product and Engineering teams to improve the platform and customer experience.
- Relationship Management: Act as a trusted advisor to customers, ensuring they receive ongoing value from Scaleo's products and services.
What We're Looking For
Must-have qualifications:
- Proven experience in Customer Success or a similar customer-facing role within an established B2B SaaS or IT product company.
- Experience working as part of a structured customer-facing team in a mature B2B product environment, rather than exclusively in outsourcing, agency, or basic software-tool businesses.
- Hands-on experience managing B2B customer relationships, understanding customer needs, and helping clients achieve measurable business outcomes.
- A proactive, customer-centric approach with a strong sense of ownership and accountability.
- Ability to anticipate customer challenges, identify potential risks, and resolve issues before they escalate.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to work independently, manage priorities, and consistently follow through on commitments.
Nice to have:
- Experience managing the full customer lifecycle, including onboarding, implementation, adoption, account management, retention, and renewals.
- Experience in Affiliate Marketing, AdTech, or iGaming, particularly with:
- Affiliate marketing software, tracking platforms, or affiliate management solutions.
- AdTech platforms and advertising technology products.
- iGaming operators in Affiliate Manager or Advertiser Manager roles.
- iGaming platform providers in Account Manager, Partnership Manager, or Sales Manager roles.
- Experience identifying upsell and cross-sell opportunities within existing customer accounts.
- Experience collaborating with Product and Engineering teams to address customer needs and improve product functionality.
What We Offer
- Product-driven environment: Join an ambitious team building a globally recognized SaaS platform.
- Competitive compensation: Regular annual salary reviews.
- Flexible working arrangements: Work remotely or from our offices in Prague or Sumy.
- Paid time off: Flexible paid vacation and sick leave.
- Professional development: Company-funded learning and development opportunities.
- Team culture: Collaborative colleagues, team events, and a welcoming office environment with refreshments.
Why Join Scaleo?
At Scaleo, Customer Success is about more than answering questions or resolving support tickets. It's about building long-term partnerships, helping customers grow their businesses, and directly contributing to the success of our product.
You'll have the opportunity to work with international clients, influence product improvements, and take ownership of customer relationships in a growing SaaS company.
Originally posted on Himalayas