高级助理，Builder AXP
Senior Associate, Builder AXP
成为我们关爱社区的一员
成为我们关爱社区的一员，帮助我们把健康放在首位
作为高级助理，Builder AXP，您将发挥实际作用，利用Adobe Experience Platform（AEP）和Adobe Journey Optimizer（AJO）将策略转化为实时旅程。此职位可以在美国任何地方远程工作。您将领导产品生命周期的所有阶段——从构思到发布——通过开发和优化满足会员需求并实现可衡量业务成果的下一步最佳行动（NBA）旅程。发布后，您将监控性能、收集反馈并进行迭代，以确保旅程在各个客户细分市场中保持有效和相关。
岗位职责
- 根据NBA策略和业务需求，在Adobe Journey Optimizer中配置、测试、部署并迭代个性化旅程/活动。
- 与数据分析团队合作，使用实时行为信号和资料属性在Adobe Experience Platform中构建、优化和验证受众群体。
- 与生命周期营销人员、数据科学家和渠道负责人合作，激活旅程逻辑并提高定位效果。
- 对旅程/活动组件进行全面的质量保证，包括事件、等待步骤、个性化规则和跨渠道触发器。
- 监控旅程性能，解决执行问题，并与分析团队合作优化逻辑以提高结果。
- 作为AJO和AEP功能的专家，支持团队的技能提升工作。
- 为平台治理、最佳实践和旅程编排的持续改进做出贡献。
运用您的技能产生影响
- 提供实时、个性化的会员旅程/活动，提升参与度和满意度。
- 确保NBA逻辑在数字和线下渠道中的准确、合规和有效执行。
- 通过实际配置、质量保证和平台管理推动运营卓越。
- 在营销运营和客户体验方面倡导创新和持续改进。
运用您的技能产生影响
所需资格
- 市场营销、商业或相关领域的学士学位，或在营销活动交付团队有3-5年工作经验。
- 3年以上营销运营、生命周期营销或数字活动执行经验。
- 2年以上在Adobe Journey Optimizer中配置旅程/活动的实际经验。
查看英文原文
Become a part of our caring community
Become a part of our caring community and help us put health first
As a Senior Associate, Builder AXP, you will play a hands-on role in translating strategy into real-time journeys using Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). This role can be performed remotely from anywhere in the U.S. You will lead all phases of the product lifecycle—from ideation to launch—by developing and optimizing Next Best Action (NBA) journeys that meet member needs and deliver measurable business outcomes. Post-launch, you will monitor performance, gather feedback, and iterate to ensure journeys remain effective and relevant across customer segments.Role Responsibilities
- Configure, test, deploy, and iterate personalized journeys/campaigns in Adobe Journey Optimizer based on NBA strategy and business requirements.
- Collaborate with data analytics teams to build, refine, and validate audience segments in Adobe Experience Platform using real-time behavioral signals and profile attributes.
- Partner with lifecycle marketers, data scientists, and channel leads to activate journey logic and improve targeting effectiveness.
- Conduct rigorous quality assurance across journey/campaign components including events, wait steps, personalization rules, and cross-channel triggers.
- Monitor journey performance, resolve execution issues, and partner with analytics to refine logic and improve outcomes.
- Serve as a subject matter expert (SME) for AJO and AEP capabilities, and support upskilling efforts across the team.
- Contribute to platform governance, best practices, and continuous improvement in journey orchestration.
Use your skills to make an impact
- Deliver real-time, personalized member journeys/campaigns that enhance engagement and satisfaction.
- Ensure accurate, compliant, and effective execution of NBA logic across digital and offline channels.
- Drive operational excellence through hands-on configuration, QA, and platform stewardship.
- Champion innovation and continuous improvement in marketing operations and customer experience.
Use your skills to make an impact
Required Qualifications
- Bachelor's degree in marketing, business, or a related field or 3-5 years' working within a marketing campaign delivery team.
- 3+ years of experience in marketing operations, lifecycle marketing, or digital campaign execution.
- 2+ years of hands-on experience configuring journeys/campaigns in Adobe Journey Optimizer, Adobe Experience Platform, SalesForce Marketing Cloud or similar platforms.
- 2+ years of customer journey logic, event triggers, decision orchestration, and personalization experience
- Effective communicator with the ability to collaborate across technical and business teams.
- Comfortable working in agile pod-based, or cross-functional environments.
Preferred Qualifications
- Adobe AJO or SFMC journey/campaign building experience
- Adobe certifications in AEP/AJO or SFMC Certifications
- Familiarity with Adobe Real-Time CDP, XDM schemas, or event tagging.
- Experience in highly regulated industries such as healthcare or financial services.
- Exposure to JSON, event payloads, or API-driven personalization.
- Experience with responsive email design and accessibility standards.
- Understanding of Next Best Action personalization logic frameworks.
Additional Information
This position operates on Eastern Standard Time (EST).
This position MIGHT require travel 1-2 times a year.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$94,900 - $130,500 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-16-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Originally posted on Himalayas