Strategy & Operations Manager
根据公司的资产和服务，我们提供了更多的金融服务。由2017年创立，NinjaHoldings 致力于让普通美国人比传统机构更好地获得金融服务。通过我们的 CreditNinja 和 NinjaCard 品牌，我们为消费者设计数字银行和贷款产品，并提供支持长期财务改善的激励措施。我们的 Edge 品牌将这一专业知识扩展到其他公司，提供承包，欺诈检测和分析服务。总部位于芝加哥，拥有分布式全球员工队伍，我们是一个致力于推进美国消费融资的苗条，不断增长的组织。工作摘要 经理，战略和运营通过运营效率，战略执行和跨功能项目领导推动业务增长。该职位确定了改进流程和绩效的机会，将业务需求转化为可行的要求，并从初始发现到实施和持续优化的举措。理想候选人是数据驱动的实践操作员，拥有强大的产品管理技能，能够导航模糊性，带来结构复杂的问题，有效地合作 across Product, Engineering, Risk, Compliance, Finance, Marketing 等功能以提供可测量的业务结果。主要责任：· 确定新业务机遇，优化现有产品，并评估业务绩以发现增长和运营改善的机会 · 将业务目标转换为明确的项目计划，产品要求，用户故事和成功指标 · 评估现有的业务流程，产品和运营工作流程以识别低效，瓶和优化的机会 · 自主跨功能举措从问题识别和需求收集到优先级，开发，测试，启动和发射后评估 ·与企业利益相关者，产品和工程合作，定义要求，调整优先事项，解决依赖性问题并确保解决方案满足商业需求 ·使用数据和商业见解来制定建议，构建商业案例和优先考虑具有高影响力的举措 ·管理项目时间表，成果以及利益相关者的沟通以确保倡议保持轨迹并提供预期结果 ·设计和实施可扩展的运营流程，提高效率，客户体验和业务环境。
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Founded in 2017, NinjaHoldings works to give everyday Americans better access to financial services than traditional institutions typically provide. Through our CreditNinja and NinjaCard brands, we offer digital banking and lending products designed for consumers often overlooked, paired with incentives that support long-term financial improvement. Our Edge brand extends this expertise to other companies, providing underwriting, fraud detection, and analytics services. Headquartered in Chicago with a distributed global workforce, we are a lean, growing organization committed to advancing consumer finance in the US.
Job Summary
The Manager, Strategy & Operations drives business growth through operational efficiency, strategic execution, and cross-functional project leadership. This role identifies opportunities to improve processes and performance, translates business needs into actionable requirements, and leads initiatives from initial discovery through implementation and ongoing optimization. The ideal candidate is a data-driven, hands-on operator with strong product management skills who can navigate ambiguity, bring structure to complex problems, and partner effectively across Product, Engineering, Risk, Compliance, Finance, Marketing, and other functions to deliver measurable business outcomes.
Key Responsibilities:
- Identify new business opportunities, optimize existing products, and evaluate business performance to uncover opportunities for growth and operational improvement
- Translate business objectives into clear project plans, product requirements, user stories, and success metrics
- Evaluate existing business processes, products, and operational workflows to identify inefficiencies, bottlenecks, and opportunities for optimization
- Own cross-functional initiatives from problem identification and requirements gathering through prioritization, development, testing, launch, and post-launch evaluation
- Partner with business stakeholders, Product, and Engineering to define requirements, align priorities, resolve dependencies, and ensure solutions meet business needs
- Use data and business insights to develop recommendations, build business cases, and prioritize high-impact initiatives
- Manage project timelines, deliverables, and stakeholder communications to ensure initiatives remain on track and deliver intended results
- Design and implement scalable operational processes that improve efficiency, customer experience, and business performance
- Monitor the performance of implemented solutions, measure results against defined success metrics, and identify opportunities for continued optimization
- Collaborate with Risk, Compliance, Finance, Marketing, and other teams to ensure initiatives align with business objectives and operational requirements
Ideal Candidate Will Have:
- 6+ years of experience in strategy, operations, product management, business analysis, management consulting, or a high-growth fintech/startup environment
- Demonstrated experience managing cross-functional projects and driving initiatives from concept through execution
- Strong product management skills, including requirements gathering, writing user stories, defining acceptance criteria, prioritizing work, and coordinating with technical teams
- Strong analytical and problem-solving skills, with the ability to translate ambiguous business problems into structured plans and actionable recommendations
- Experience using data to evaluate business performance, identify improvement opportunities, and measure the impact of initiatives
- Excellent communication, stakeholder management, and project management abilities
- Ability to manage multiple priorities, work independently, and drive results in a fastpaced environment
- Prior fintech, payments, lending, or financial services experience is highly preferred
- Experience with SQL, business intelligence tools, process automation, or workflow optimization is a plus
Benefits & Perks:
- Flexible Paid Time Off
- Health Benefits with generous medical, dental and vision insurance plans
- 401(k) with matching contribution
- Paid Family Leave
- Annual Wellness & WFH Subsidies
- Employee Referral Program
- Remote first culture with convenient downtown office in the heart of the city
IMPORTANT NOTICE:
Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Complaint Center (IC3) at For questions or to confirm the authenticity of a communication, please email hr @ninjaholdings.com.
Salary: $115,000 – $155,000 / yearOriginally posted on Himalayas