玩家支持代表（中国游戏）
Player Support Representative (China Games)
🔥 福布斯远程工作最佳公司前三名 🔥🌍 全球任意地点办公 🌍
你将：通过玩家支持，与玩家互动、成长并提供支持。
必须具备：中文母语水平，出色的英语沟通能力，对移动游戏有浓厚兴趣。有客户服务经验者优先。
我们是谁 | 我们做什么
在Yodo1，我们不只是开发游戏——我们帮助它们成为家喻户晓的品牌。
在我们的产品组合中，拥有数十亿次下载量，我们已经花了十多年时间塑造经典作品的成长。从帮助首次创作者通过他们的首部游戏盈利，到将Hasbro、Paramount、Legendary和Sony Pictures的世界级IP带给Rivergame、Candivore、37Games和腾讯工作室等顶级工作室——当创意遇到全球专业知识时，我们证明了可能性。
Yodo1 Games正在提高标准：将优秀作品转化为定义几代人的持久系列。依托《变形金刚：地球之战》、《牛仔狂欢》和《滑雪山》等成功经验，我们提供系统、合作伙伴和全球影响力，帮助有远见的开发者打造玩家几十年都会回来的游戏世界。
加入Yodo1 Games不仅仅是一份工作——它意味着成为一支热爱游戏、全身心投入游戏的团队的一员，与业内最优秀的创作者合作，并致力于塑造游戏的未来。
我们热爱游戏。我们玩游戏。而我们一起打造经得起时间考验的游戏。
我们相信 | 我们如何工作
我们相信移动游戏行业的未来和力量，相信每个人都有平等的机会通过游戏在世界任何地方建立自己喜爱的生活。
我们认为你知道何时何地能发挥最佳表现。我们是完全远程办公，我们支持WFA：全球任意地点办公。我们不设定工作时间，也不限制休假。
我们以成果为导向，经常进行实验。我们关注的是影响，而不是头衔。
我们寻找的人
Yodo1正在寻找一位同时精通中文和英文的玩家支持代表，以支持我们的中文和英文语言游戏。
你是：
注重影响。你理解80/20法则，专注于重要的事情。
以成果为导向，注重成长。你有内在的成功动力，敢于尝试、失败，并通过实验新方法和测试想法来学习。
善于合作。你帮助他人成功；你能够给予和接受反馈。
不断探索。你爱提问。
谦逊。你会寻求帮助；你乐于承认并学习。
查看英文原文
🔥 Forbes’ Top 30 Companies for Remote Jobs 🔥🌍 Work From Anywhere 🌍You will: Engage, grow, and support player voices through Player Support.Must have: Native-level Chinese, exceptional English communication skills, a strong interest in mobile gaming. Experience in Customer Service is a bonus.WHO WE ARE | WHAT WE DOAt Yodo1, we don’t just grow games—we help turn them into household names.With billions of downloads across our portfolio, we’ve spent more than a decade shaping the growth of iconic titles. From helping first-time creators monetize their debut games, to bringing world-class IPs from Hasbro, Paramount, Legendary, and Sony Pictures into the hands of top studios such as Rivergame, Candivore, 37Games, and Tencent Studios—we’ve proven what’s possible when creativity meets global expertise.Yodo1 Games is raising the bar: transforming great titles into lasting franchises that define gaming for generations. Drawing on experience with successes like Transformers: Earth Wars, Rodeo Stampede, and Ski Safari, we provide the systems, partnerships, and global reach that help visionary developers build worlds players will return to for decades.Joining Yodo1 Games means more than a job—it means becoming part of a team that lives and breathes games, works with some of the most talented creators in the industry, and is driven by a mission to shape the future of gaming.We love games. We play games. And together, we grow games that last.WHAT WE BELIEVE | HOW WE WORKWe believe in the future and power of the mobile gaming industry and that everyone deserves an equal opportunity to build a life they love through games—from anywhere in the world.We believe you know when and where you do your best work. We are fully remote by design and we WFA: Work From Anywhere. We don’t impose hours or limit time off.We are driven by performance and we experiment often. We care about impact, not titles.WHO WE’RE LOOKING FORYodo1 is looking for a Player Support Representative fluent in both Chinese and English, to support our Chinese & English language games.You are:Focused on impact. You understand the 80/20 rule and focus on activities that matter.Performance-driven and growth-oriented. You have an intrinsic will to succeed while unafraid to try, fail, and learn by experimenting with new approaches and testing ideas.Cooperative. You help others succeed; you give and receive feedback well.Relentlessly curious. You ask questions.Humble. You ask for help; you are quick to admit and learn from your mistakes.SMART. You work and communicate in ways that are Specific, Measurable, Actionable, Relevant, and Time-bound.WHAT WE EXPECTYou will:Handle player inquiries across channels (email, in-game ticketing, live chat, social media)Maintain and update the player-facing knowledge base and FAQCollaborate with QA, dev, and community teams to surface recurring issues and player sentimentMonitor support metrics (response time, resolution rate, CSAT) and hit SLA targetsIdentify patterns in player feedback and contribute to product improvement proposalsYou must have:Native-level Chinese and exceptional English writing and communication skills.A strong interest in gaming, particularly mobile gamingExperience in player support and familiarity with CS tools (Zendesk, AiHelp, WeChat, etc.)Ability to empathize with frustrated players while staying solution-orientedYou might have:Experience moderating or managing online communities (Discord, QQ, Douyin, forums, etc.).Prior experience with social media management or organizing community events.WHAT WE OFFERCompensation. We pay based on qualifications, experience, and fit for the role. We provide an allowance to purchase your own device or equipment and offer variable compensation through our annual bonus program.Growth. We offer an environment where you will have the trust and freedom to try, fail, learn fast, and make a real impact while accelerating your career, and where anyone with a great idea can pitch it directly to our management team.WFA. Work from anywhere in the world, travel when and where you like, get paid in your currency of choice, and enjoy flexible hours and unlimited paid time off.Community. Work with an energetic, fast-learning, supportive, and diverse team of Yodies across six continents and 30+ countries who share and support new ideas and get things done.Ready to change the game for mobile game developers and build your career from anywhere?