客户经理
Account Manager
肯斯塔是 WordPress 管理托管的顶级提供商之一，拥有超过12万个企业的俱乐部，包括初创公司，大学和财富500强公司。我们受到优质的质量激励并自豪地获得了 97% 的客户满意度评分。这是因为，对于我们来说，每天都是成长的机会。作为一个团队，我们不断互相鼓舞学习新的更好的方法产生影响。我们骄傲地拥有我们的工作 - 我们的领导人不握手，但他们在我们角落里，当我们要求帮助时 - 而我们的环境是灵活的和远程先。我们在亚太地区寻找一个有动机的账户经理，他将负责管理现有的客户帐户并通过与客户合作进行上市，交叉销售和保留来产生额外收入。这是一个面向客户的后销售职位，而账户经纪人是配额贡献者。账户经营人员将在金斯塔的所有时间内与专业的客户群 （称为他们的商务簿）合作，以帮助实现客户目标，并在非技术支持客户互动中代表金斯塔。账户管理人员还负责通过上市和交叉销售来保留客户的业务，并通过这些帐户增长。理想候选人是积极主动的人，有能力建立关系。另外，一个技术熟练，以流程驱动的人，并且喜欢寻找额外收入和关闭交易的刺激！金斯塔是 WordPress 管理托管的主要提供商之一，拥有 120,000+个公司的俱乐部，包括初创企业，大学和财富500家公司。我们受到优质的激励，自豪地获得了 97% 的满意度评级来自我们的客户。这是因为，对我们而言，每天都是成长机会。作为一个团队，我们不断激励彼此学习新的更好的方法来产生影响。我们自豪地拥有我们的工作 - 我们的领导人不握手，但当我们要求帮助时他们就在我们的角落里 - 而且我们的环境是灵活和远程先的。我们正在寻找亚太地区一个有动力的账户经理，谁将负责管理现有的客户帐户并通过与客户合作进行升级，交叉销售和保留创造额外收入。这是一个售后面的客户角色，而账户经纪人是配额贡献者。
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Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We're motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.
That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.
We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.
Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at Kinsta to help achieve the client’s goals and represent Kinsta in non-technical support customer interactions. Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and cross-sells.
An ideal candidate is someone who is proactive and has a knack for building relationships. Also, someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals!Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We're motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.
That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.
We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.
Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at Kinsta to help achieve the client’s goals and represent Kinsta in non-technical support customer interactions. Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and cross-sells.
An ideal candidate is someone who is proactive and has a knack for building relationships. Also, someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals!What You Will Do:
Own and manage a book of business
Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.
Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.
Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
Become a specialist on Kinsta’s services and solutions, the benefits they provide, and their value to our customers.
Become knowledgeable about the market competition in order to retain and upsell clients.
Coordinate with internal Departments to resolve problems and provide service.
Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.
Develop growth strategies to increase your book of business
Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients
Assist other Account Managers daily to achieve team quota success.
Meet (or exceed!) revenue and retention targets.
Build, maintain, and close pipeline to consistently exceed quota.
Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)
Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.
Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.
Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.
What You Bring To The Role:
A minimum of 3 years of previous SaaS Sales or Account Management experience
Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
Experience up-selling, cross-selling, and renegotiating contracts
Tech-savvy, with a strong interest in technology.
Near-native proficiency in English and exceptional writing skills.
Exceptional communication and interpersonal skills.
Bonus if you have:
Prior knowledge of the hosting industry.
Outbound sales experiance.
Our Benefits:
Flexible and remote-first environment.
Annual remote expense budget.
Flexible PTO.
Paid parental leave.
Annual professional development budget: available after one year with Kinsta.
Sabbatical: available after three years with Kinsta (and every three years thereafter).
Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary.
Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.