XTN-1E64886 | 市场经理

PURPOSE OF ROLE

• The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.

• This role must maintain the Demand Management and the relationship with the Regional IT infrastructure areas across the world and will report the quality of the services offered by the DDC to the regional IT Teams in terms of the SLA's and KPI's

• This Role will design and maintain the project and service portfolio of each Regional Service Delivery Leaders and will design the reports and metric to measure the accomplish of SLA’s, KPI’s of the projects deployed by NCI platform.

• Will coordinate all the projects portfolio and resources demand in order to maintain an adequate roadmap and time line, with special focus in the resources and skills necessaries to bring excellence services

JOB ROLE AND RESPONSIBILITIES:
Scope:

• The Project Manager will work closely with the Regional IT areas across the world.

• The services will be provided to worldwide Inchcape markets.

• Plan, execute, and finalize projects related to technology infrastructure.

• Will manage the demand from all projects portfolios.

• Maintain a positive relationship with Regional and global IT areas.

• Identify customer needs and overseeing service delivery within the business context.

• Establish the delivery processes to ensure the QoS and reporting.

• Manage custom expectations

Strategy & Planning

• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and regional’s teams and stakeholders.

• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

• Liaise with project stakeholders on an ongoing basis.

• Set and continually manage project expectations with team members and other stakeholders.

• Plan and schedule project timelines and milestones using appropriate tools.

• Track project milestones and deliverables.

• Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas.

• Define project success criteria and disseminate them to involved parties throughout project life cycle.

• Conduct project post-mortems and create a recommendations report to identify successful and unsuccessful project elements.

• Develop best practices and tools for project execution and management.

• Design a delivery service and design the support and operation service to be transfer to the operations area.

• Define and agree the SLA´s, KPI´s and reports with the customers.

• Estimate the resources and participants needed to achieve project goals.

• Draft and submit budget proposals and recommend subsequent budget changes where necessary.

• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.

• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments, if necessary, during project cycle

Operational Management.

• Direct and manage project development from beginning to end.

• Develop full-scale project plans and associated communications documents.

• Delegate tasks and responsibilities to appropriate personnel.

• Identify and resolve issues and conflicts within the project team.

• Identify and manage project dependencies and critical path.

• Develop and deliver progress reports, proposals, requirements documentation, and presentations.

• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

• Coach, mentor, motivate, and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.

• Build, develop, and grow any business relationships vital to the success of the project.

SKILLS AND EXPERIENCE REQUIRED:

Knowledge and Experience

• 6 years’ direct work experience in a technology project management capacity, including all aspects of process development and execution.

• Strong familiarity with project management software, such as MS project, Jira, etc.

• Competent and p

Originally posted on Himalayas