CPSD 代理 - AETC GTIMS
CPSD Agent - AETC GTIMS
所有被录用的员工都应具备使用 Microsoft Copilot 和/或经批准的等效 AI 解决方案的经验。
描述DSA Inc. 正在寻找一名合格的远程职位——毕业生培训信息管理系统（G/TIMS）CPSD 代理。该候选人将加入 DSA 的 G/TIMS 支持团队；该团队为所有 G/TIMS 支持的 MAJCOM 提供支持。该职位职责包括支持所有支持站点的远程 G/TIMS 用户，为现场技术团队提供专业领域知识，并协助支持 G/TIMS 最终用户的活动。该职位需要周末和夜间工作（预计占 <10% 的时间）
所需资格
- 具有 G/TIMS 操作经验
- 曾在某一主要司令部（MAJCOM）中担任军事飞行员或其他操作经验：AMC、AETC、ACC 或类似服务单位，如海军陆战队、陆军、海军
- 具有客服经验（客户接触经验）
- 熟悉空军网络环境
- 持有 Security+ CE 认证
所需背景审查
· 必须在入职时持有并保持有效的国防部机密级安全许可
期望资格
- 具有 G/TIMS 模块和 AMC 应用配置的专业知识
- 具有对 G/TIMS 系统进行软件测试的经验
关键职责
- 为 G/TIMS 用户提供一级产品支持
- 及时通过电子邮件、电话或其他方式响应用户请求以解决问题
- 对当前或即将推出的新功能进行用户培训，并协助现场团队成员解决用户问题（例如：软件故障排除）
- 收集帮助台指标和报告
- 参加/提供简报内容，并回应本地团队、其他客服代表和最终用户提出的专业知识需求
- 跟踪并响应用户问题，涉及功能性和通用服务应用程序、日程安排功能，并提供有效使用 G/TIMS 功能的信息
- 负责在 Redmine 中录入和更新工单
#DSA209
发布的薪资范围是一个诚信的预估。实际薪酬将根据所选候选人的资格、经验、技能和其他与工作相关因素确定。
DSA - 薪资范围
60,000—61,000 美元 USD
DSA 的许多职位都需要获得安全许可的能力。安全许可只能授予美国公民。此外，接受有条件雇佣通知的申请人可能会被要求进行背景调查。
查看英文原文
All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.
DescriptionDSA Inc. is seeking a qualified Graduate Training Information Management System (G/TIMS) CPSD Agent in a remote role. The selected candidate will join DSA's G/TIMS support team; the team supports G/TIMS users across all G/TIMS supported MAJCOMS. Responsibilities of this position include supporting remove G/TIMS users at all supported sites, provide subject matter expertise to the on-site technical team and assist with activities supporting G/TIMS end users. Position requires weekend and nighttime hours (estimate <10% time)
Required Qualifications
- G/TIMS operational experience
- Worked as either Military Aircrew or other Ops Experience in one of the Major Commands (MAJCOM): AMC, AETC, ACC or similar Service e.g. Marines, Army, Navy
- Service Desk experience (customer contact experience)
- Current Knowledge of Air Force Network environments
- Security + CE certification
Clearance Required
· Must hold at hire and maintain an active DoD Secret Clearance
Desired Qualifications
- Subject Matter Expertise in G/TIMS modules and AMC application configurations
- Experience performing software testing of the G/TIMS system
Key Responsibilities
- Provide Tier 1 product support for G/TIMS users
- Provide timely response to resolve user requests via email, phone or other methods
- Train users in current or upcoming new functionality, and assist on-site team members with activities that resolve user issues (i.e. troubleshooting software)
- Gather help desk metrics and reports
- Attend/provide briefing content and respond to requests for subject matter expertise from local team, other service desk representatives and end users
- Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of G/TIMS capabilities
- Responsible for initial entry and updating of work tickets (in Redmine)
#DSA209
The posted salary range is a good-faith estimate. Actual compensation will be based on the selected candidate’s qualifications, experience, skills, and other job-related factors.
DSA - Salary Pay Range
$60,000—$61,000 USD
Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.
Originally posted on Himalayas