Customer Success Advisor (Remote, Contract)
职位概述蓝色果 iCi 正在寻找一个客户成功顾问 (CSA) 来推动 Adobe Experience 云客户组合的客户采用，价值实现和长期成功。该角色结合了客户成功咨询，价值测量，利益相关者参与和账户管理，专注于加快客户成熟度并确定支持保留和扩张的机会。客户成功顧問在咨询承诺中执行客户关系管理，价值衡量执行和利益相关者的参与。客户成功顾问支持客户价值实现倡议和交付团队，利用客户成功方法及价值测量技术 （例如：成功指标定义，ROI 跟踪，采用分析）来最大限度地提高业务成果并展示可衡量的价值在整个参与生命周期中。此职位的成功候选人已经分析了客户成功模式，将业务目标转化为价值实现路线图，并在平衡客户和咨询环境的期望，能力和约束时维护客户结果。地点：远程 - 美国 请注意这是合同角色关键责任 客户关系领导 · 使用 CSA 数字参与模式和基于健康的标准进行主动客户推广。·了解客户业务目标，成功标准以及价值实现机会。·与关键运营利益相关者建立关系并监测帐户情绪，采用和健康。·尽快响应反应性客户询问，根据需要协调资源。价值实现执行。·将客户目标转化为具有指标和里程碑的价值实现计划。·带领内部和面向客户的价值走行本诊断 (VRA Motion). ·监控采用趋势，ROI 指标，成功 KPIs 和可衡量的价值。· 根据客户需求开发使用案例。· 早就识别消耗风险，机会和价值差距。领导世代 & 机会识别 · 表面早期解决方案升级机会。· 向卖家提供建议和手续，以及更广泛的 Adobe 生态系统 （即最终成功对话等）· 将智能领袖，活动和培训等数字程序部署。· 与 AD 协调并安排客户 SRB. 贡献见解到 Strait.
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Position Overview
Blue Acorn iCi is seeking a Customer Success Advisor (CSA) to drive customer adoption, value realization, and long-term success across a portfolio of Adobe Experience Cloud customers. This role blends customer success advisory, value measurement, stakeholder engagement, and account stewardship, with a dedicated focus on accelerating customer maturity and identifying opportunities that support retention and expansion.
The Customer Success Advisor performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements. The Customer Success Advisor supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques (e.g., success metrics definition, ROI tracking, adoption analysis) to maximize business outcomes and demonstrate measurable value throughout the engagement lifecycle. Successful candidates for this role have analyzed client success patterns, translated business objectives into value realization roadmaps, and championed client outcomes while balancing expectations, capabilities, and constraints of client and consulting environments.
Location: Remote - United States
Please note this is a contract role
Key Responsibilities
Client Relationship Leadership
- Conduct proactive customer outreach using the CSA digital engagement model and health based criteria.
- Understand customer business objectives, success criteria, and value realization opportunities.
- Build relationships with key operational stakeholders and monitor account sentiment, adoption, and health.
- Respond promptly to reactive customer inquiries and coordinate resources as needed.
Value Realization Execution
- Translate client goals into Value Realization Programs with metrics and milestones.
- Lead internal and customer-facing Value Runbook Diagnostics (VRA Motion).
- Monitor adoption trends, ROI indicators, success KPIs, and measurable value.
- Develop Use Cases to customer needs.
- Identify attrition risks, opportunities, and value gaps early.
Lead Generation & Opportunity Identification
- Surface early-stage solution upsell opportunities.
- Provide recommendations and handoffs to Sellers, and the broader Adobe Ecosystem as identified (i.e. Ultimate Success conversation, etc.)
- Deploy digital programs such as thought leadership, events, and training.
- Coordinate with AD and schedule customer SRB. Contribute insights to Strategic Business Reviews (AD Led); share adoption scores and next best action updates.
Communication & Stakeholder Management
- Communicate effectively across business, technical, and executive audiences.
- Engage sponsors and stakeholders to reinforce adoption strategies.
- Provide structured meeting documentation and value updates.
- Maintain Account & Solution Health summaries and planning in systems.
Problem Solving & Customer Advocacy
- Troubleshoot adoption and measurement challenges.
- Monitor and escalate technical issues when needed.
- Activate CERT for major escalations.
- Intervene early to prevent attrition risk and develop save plans.
Required Skills & Experience
- Bachelor’s Degree.
- 6-8 years of Customer Success, Account Management, or consulting experience.
- Experience with value realization, ROI, and success metrics.
- Ability to translate data into insights and facilitate workshops.
- Experience with customer success tools such as Gainsight.
- Strong communication and analytical skills.
- Understanding of change management.
- Familiarity with Adobe Experience Cloud or similar platforms.
About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.
Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.
Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.
If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.
***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: .
California applicants: Please click here for CCPA disclosures.
Originally posted on Himalayas