Local Support Specialist LATAM
加入我们团队作为 RateHawk 的当地支持专家！你对旅游和技术有什么热情？你能流利地说英语和西班牙文吗？如果是这样，我们喜欢让你加入我们的快速增长的国际旅行科技公司！在 RateHawak,我们自豪拥有一个精彩的团队，充满活力的文化和丰富的成长机会。要求你将做些什么：·帮助我们的合作伙伴：打电话，提供初步建议并定期更新正在进行的 B2B 案例给我们的合作伙伴以意大利语和英语。·透明和客户中心：确保清晰，诚实沟通，反映了我们致力于卓越的合作伙伴满意度。·处理门票和升级：· 管理预订：处理预订修改和搬迁，注意细节和紧迫性。·团队合作：积极支持并与其他部门协调以确保工作流程顺利和优质的服务提供。· 管理期望：平衡伙伴和账户经理的需求和期望来实现令人满意的结果。·记录详情：准确地记录我们 CRM 系统中的所有工作和合作伙伴互动。我们正在寻找什么：·语言技能：高级水平西班牙语和英语你需要说和写流利。· 经验：在旅行，保险代理机构，TMC,DMC 或旅游运营商方面有经验是大优势！·积极的思维方式：你不仅解决问题，你也防止它们。你预测伴侣需求并采取主动行动。·冷静下压力：能够处理多项任务，紧张情况和紧急问题，专业化和平静。·同情沟通者：你理解和同情客户的担忧，同时努力实现最佳解决方案。·快速学习者：以结果为导向的思维来抓住新工具，系统和流程。我们提供的好处：·远程工作：从家里舒适地工作！·薪资：基本支付 + 月薪奖金。·动态团队：成为一个年轻而充满活力的专家组的一部分。·增长机会：应对将提高你的职业技能的有趣和雄心勃勃的工作。·学习与发展：我们通过研讨会，培训和会议支持你的成长。·优惠：利用公司在酒店和其他服务上提供的折扣。过程：·申请：我们将审查你。
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Join Our Team as a Local Support Specialist at RateHawk!
Are you passionate about travel and tech? Do you speak English and Spanish fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
Requirements
What You'll Do:
- Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
- Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
- Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
- Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
- Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
- Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
- Record Details: Accurately document all work and partner interactions in our CRM system.
What We're Looking For:
- Language Skills: Advanced level of Spanish and English – you’ll need to speak and write fluently.
- Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
- Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
- Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
- Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.
- Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.
Benefits
What We Offer:
- Remote Work: Work from the comfort of your home!
- Salary: base payment + monthly bonus.
- Dynamic Team: Be part of a young and energetic group of specialists.
- Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Learning & Development: We support your growth through seminars, trainings, and conferences.
- Perks: Take advantage of corporate discounts on hotels and other services.
The Process:
- Application: we will review your CV once you apply!
- Meeting with HR: A friendly chat with our HR team.
- One minute Internet Speed Test: Just to make sure you’re all set for remote work.
- Meeting with Hiring Manager: Another friendly chat.
- Interview results and offer!
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
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Originally posted on Himalayas