实施工程师
Implementation Engineer
公司：
在 DigitalGenius，我们通过 AI 驱动的解决方案重新定义客户体验，为电商品牌提供服务。我们创新的方法将先进技术与无缝集成相结合，以优化客户互动。我们是一个充满活力的全球团队，设有伦敦和纽约办公室，致力于成为 AI 驱动客户服务行业的领头羊。
职位与职责：
作为 DigitalGenius 的实施工程师，你将在我们为客户成功实施 AI 驱动解决方案的过程中发挥关键作用。你将向实施团队汇报，与商业和客户成功团队紧密合作，帮助客户在数周内完成平台上线。你将与客户密切合作，了解他们的需求，并确保我们的技术顺利集成到他们现有的系统中。你的职责包括：
- 在 DigitalGenius 平台上构建和配置自动化流程，以实现客户的首个实际应用场景。
- 根据实施期间的真实客户互动和反馈，对 AI 行为和逻辑进行优化。
- 通过 API 和 webhooks 将 DG 平台与第三方客服工具（如 Dixa、Zendesk、Salesforce）集成。
- 与客户协作，了解他们的需求，并根据其业务需求定制我们的解决方案。
- 开展培训课程和研讨会，帮助客户有效使用我们的解决方案。
- 监控实施进度，确保项目按时交付。
- 识别并解决实施过程中可能出现的任何技术问题。
- 持续收集客户反馈，以改进实施流程并提升我们的产品。
地点：远程，欧洲地区
工作时间：符合英国营业时间（GMT/BST）
要求
必备条件：
- 2年以上技术实施或解决方案工程经验，最好在 SaaS 环境中有相关经验。
- 熟悉 API、JSON、webhooks 和系统集成。
- 具有 Node.js 和 Python 的编程经验。
- 出色的问题解决能力，能够有效排查技术问题。
- 优秀的沟通能力，包括口头和书面表达，能够向非技术人员解释技术概念。
- 在同时管理多个项目并按时完成任务方面有成功经验。
优先考虑：
查看英文原文
Company:
At DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant team based globally, with offices in London and New York, and we're on a mission to lead the industry in AI-powered customer service.
Role & Responsibilities:
As an Implementation Engineer at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. Reporting into the Implementations Team, you'll work closely across with the Commercial and Customer Success teams to onboard customers into the DigitalGenius Platform within weeks. You'll work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include:
- Building and configuring automation flows within the DigitalGenius platform to deliver the client's first live use case.
- Fine-tuning AI behaviour and logic based on real customer interactions and feedback during the implementation window.
- Integrating DG's platform with third-party customer service tools (e.g. Dixa, Zendesk, Salesforce) via APIs and webhooks.
- Collaborating with customers to understand their requirements and tailor our solutions to match their business needs.
- Conducting training sessions and workshops to empower customers to utilize our solutions effectively.
- Monitoring implementation progress and ensuring the timely delivery of projects.
- Identifying and troubleshooting any technical issues that may arise during the implementation phase.
- Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.
Location: Remote, EU-based
Working hours: Aligned to UK business hours (GMT/BST)
Requirements
Required:
- 2+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment.
- Strong understanding of APIs, JSON, webhooks and system integrations.
- Coding experience in Node.js and Python.
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
- Proven experience in managing multiple projects simultaneously while meeting deadlines.
Preferred:
- Experience in the e-commerce or AI industry.
- Familiarity with customer service platforms and helpdesk systems.
Benefits
· Fully remote with all-access to workspace of your choice
- Competitive Salary & Equity Package
- Generous Vacation Policy (25 Days)
- Birthday Off (in addition to Vacation Policy)
- Monthly Lifestyle Wallet
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Originally posted on Himalayas