Bilingual Client Experience Associate
职位仅适用于佛罗里达，格鲁吉亚，南卡罗来纳，北卡罗来那，弗吉尼亚，德州，犹他，爱达荷，田纳西，密苏里，俄俄或阿利桑那州的居民。我们致力于帮助世界在任何地方工作。无论是在家中工作，办公室还是任何地方，我们提供旨在帮助人们一起工作和学习的产品和服务，不管他们在桌面上还是世界各地。工作是我们的工作，而不是我们在哪里做的工作。我们正在聘请双语客户体验合作伙伴加入我们的团队！你的角色 · 首先看：一个客户体育合作伙伴的生活的一天 · 回复来自家里的客户业务的进来的电话。· 处理各种类型的呼叫，包括标准响应，积极响应 （一个消息出现时你要给某人打出外来的电话）,直播聊天，继电调用，约定设置和法律接入通话。你将在每个中接受培训。· 预计稳定的快速速度。通话经常会随着时间来回来，我们以质量，准确性，准备% 和后期工作时间衡量业绩。你的日程：每周40小时，主要是朝5点到晚8点之间计划。· 每周五至星期六需要至少8个小时进行培训之后的第8-12周。· 你每周都选择自己的班级，但选择按绩效层次排名。更高的层次首先选择，因此新员工在开始时应期待最小的选择。灵活性是必需的。· 参加者通过分数系统进行跟踪。可靠性非常重要！培训 · 2周付费培训，随后812周学习和发展，你将接受现场电话并获得持续支持。· 在此期间，你需要每周40小时的全方位可用，无法阻止假期或休息时间。你的技能 · 英语和西班牙文 （两种语言流利）的优秀口头和书面沟通。·热情，乐观的语气和真正的帮助人 · 保持平静和高效的倾听者在压力下 · 可靠：你每次安排班上都会按时出现 ·强大的计算机技能和至少30WPM 打字 · 增长思维能力和学习新型电话和工具需求补偿与福利 · 从16.00美元/小时开始 · 福利从60天之后开始：[例如医疗，牙科，视觉，EAP,PTO] · 401k) 和一年就业后匹配
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Position Only Available to Residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona.
We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it.
We're hiring BilingualClient Experience Associates to join our team!
Your Role
- Watch first:A Day in the Life of a Client Experience Associate
- Answer inbound calls for our clients' businesses from home. You'll capture leads, take orders, schedule appointments, and send messages to clients.
- Handle a range of call types, including standard answering, Active Response (where a message pops up and you are to make an outbound call to someone), live chat, relay calls, appointment setting, and legal intake calls. You'll be trained on each one.
- Expect a steady, fast pace. Calls often come in back-to-back, and we measure performance by quality, accuracy, ready %, and after-call work time.
Your Schedule
- 40 hours per week, mostly scheduled between 5:00 am and 8:00 pm Pacific Time.
- A minimum of 8 hours every Friday and Saturday is required for the first 8-12 weeks after training.
- You choose your own shifts each week, but choice is ranked by performance tier. Higher tiers pick first, so new associates should expect the least choice at the start. Flexibility is a must.
- Attendance is tracked with a points system. Being reliable is very important!
Training
- 2 weeks of paid training, followed by 8–12 weeks of Learning & Development, where you’ll take live calls with ongoing support.
- During this period, you'll need full availability for 40 hours a week and can't block off holidays or vacation time.
Your Skills
- Excellent verbal and written communication in both English & Spanish (fluent in both languages).
- A warm, upbeat tone and a genuine interest in helping people
- A good listener who stays calm and efficient under pressure
- Dependable: you show up for every scheduled shift, on time
- Strong computer skills and typing at a minimum of 30 WPM
- A growth mindset and eagerness to learn new call types and tools
Requirements
Compensation & Benefits
- Starting at $16.00/hour
- Benefits start after 60 days: [e.g., medical, dental, vision, EAP, PTO]
- 401(k) with matching after one year of employment
Your System
We use a Bring Your Own Device policy. Your computer and internet connection must meet oursystem and internet requirements before you start.
About AnywhereWorks
Work is what you do, not where you do it. We’re on a mission to help the world work Anywhere. We believe people should be able to work and learn together, whether they’re communicating across a table or across the world.
We offer a diverse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate, collaborate and produce. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere.
What "Anywhere" Means to Us
Other terms out in the world are “remote” “distributed” “telecommuting” – for us, these words do not speak to the experience we hope you will have working with us Anywhere.
Isolation and a lack of social interaction are common concerns when people think about Remote working. The word “Remote” itself can conjure up ideas of loneliness and being disconnected from your colleagues. That’s why we like the more empowering language of “working Anywhere”, with Anywhere representing an unconstrained, plugged-in destination.
AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing diversity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.
Background Check
Please note that all candidates who receive a conditional offer of employment will be required to undergo a background check as part of the pre-employment screening process. This is to ensure the safety and integrity of our workplace and to comply with our company policies.
We comply with all requirements of the Fair Credit Reporting Act (FCRA) to ensure the privacy and rights of our applicants are protected.
Equal Opportunity
AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing diversity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.
Originally posted on Himalayas