Support Engineer I (3rd Shift)
激光 fiche 正在聘请一个支持工程师，他被激励解决复杂的技术挑战，热衷于提供卓越的客户体验，并渴望提高企业软件方面的专业知识。这个职位为你提供了一个令人信服的机会。加入一支团队，你的故障排除技能，沟通力和好奇心将对激光 fiche 经销商和客户产生真正的影响。作为支持工程师，你将成为激光 fiche 社区的可靠技术资源。你将与经销商以及最终用户密切合作，诊断问题，解决软件挑战，确保在广泛环境中流运行。你的日常工作将融合实践解决问题，客户沟通和与内部开发团队合作。这个角色是喜欢深入地潜入技术问题的，在快速发展环境中繁荣并重视持续学习的人理想的。远程工作资格的国家：亚利桑那州，加利福尼亚州，夏威夷州，内华达州，俄勒冈州和华盛顿州的工作时间表：· 这种职位要求员工从周一到星期五，下午11:00至上午8:00太平洋时间工作时间。由于业务和运营需求，修改设定的工作时间没有灵活性。· 有时休息/假期需要调整班级有关角色 - 主要责任：技术支持 （80-90%时间）· 为经销商和客户提供电话，聊天，电子邮件和远程支持 Laserfiche 软件。·通过响应并处理声明 SLA 中的案件来维持个人和部门的案例负载。·在需要额外帮助的情况下协调 Laserfiche 开发 · 在故障解决过程中出现的报告和文件错误票 ·测试和验证有关热源，补丁，更新和新版本的软件功能 ·监控 Laserfiche 答案并通过公共论坛提供故障解决援助 ·观看和审查内部软件培训会议和开发会议视频 ·确保团队成员都遵循 Laserfiche 安全政策和其他公司政策，并通过适当的数据处理实践保护 Laserfiche 机密信息。培训 （10-20%时间）·注册和完成相关产品和技术培训课程在公司学习管理系统。·亲自或远程参加部门培训会议。关于你 - 基本资格：·强 t
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Laserfiche is hiring a Support Engineer who is motivated by solving complex technical challenges, passionate about delivering exceptional customer experiences, and eager to grow your expertise in enterprise software, this role offers a compelling opportunity. Join a team where your troubleshooting skills, communication strengths, and curiosity will make a real impact for Laserfiche resellers and customers.
As a Support Engineer, you’ll serve as a trusted technical resource for the Laserfiche community. You’ll work closely with resellers and end users to diagnose issues, resolve software challenges, and ensure smooth operation across a wide range of environments. Your day-to-day work will blend hands-on troubleshooting, customer communication, and collaboration with internal development teams.
This role is ideal for someone who enjoys diving deep into technical problems, thrives in a fast-paced environment, and values continuous learning.
Eligible States for Remote Work:Arizona, California, Hawaii, Nevada, Oregon, and Washington
Work schedule:
· This position requires employees to work a fixed schedule of Monday–Friday, 11:00 PM–8:00 AM Pacific Time. Due to business and operational requirements, there is no flexibility to modify the established working hours.
- Occasional weekend/holiday on-call shifts required
- About the Role - Key Responsibilities:
- Technical Support (80-90% time)
- Provide phone, chat, email and remote support for the Laserfiche software to resellers and customers.
- Maintain personal and departmental case load by responding to and working on cases within stated SLAs.
- Coordinate with Laserfiche development when cases require additional assistance
- Report and file bug tickets that come up during troubleshooting
- Test and verify software functionality pertaining to hotfixes, patches, updates, and new releases
- Monitor Laserfiche Answers and provide troubleshooting assistance via the public forum
- Watch and review videos of internal software training sessions and development meetings
- Ensure all team members follow Laserfiche security policies and all other corporate policies, and safeguard Laserfiche classified information through appropriate data handling practices.
Training (10-20% time)
- Enroll and complete relevant product and technical training courses in the company’s Learning Management System.
- Participate in departmental training sessions in-person or remotely.
About You - Essential Qualifications:
- Strong technical understanding of document management and enterprise application software.
- Excellent analytical and problem-solving skills.
- Excellent communication, writing and teaching skills with the ability to speak to audiences of all technical levels while providing great customer service.
- Familiarity with troubleshooting Cloud and self-hosted Microsoft platforms.
- Ability to thrive in a fast-paced environment with competing priorities and deadlines.
- Experience providing customer service or being in a customer-facing role.
- 4-year degree (BA, BS) required or equivalent industry experience
- Must be able to work the third shift schedule (11:00 PM to 8:00 AM Pacific Standard Time)
The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate’s geographic region, job-related knowledge, skills and years of experience amongst other factors.
· $29.33 - $37.50 per hour + shift differential premium
Perks & Benefits at a Glance
- Generous time off:· 15 Days of Vacation
- 3 Floating Holidays
- 2 Paid Volunteer Days
- 9 Paid Holidays
- Various 401 (k) Investment Options and Generous Company Match
- HMO and PPO Medical Care Options
Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.
About Us
Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences.
Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.
With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology.
Learn more about our team here.
Laserfichecomplies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.
Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at or 562-988-1688.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
Originally posted on Himalayas