质量保证负责人/软件开发工程师负责人
QA Lead /SDET Lead
在TTEC Digital，我们指导客户，确保他们的员工感到被重视并得到充分支持，因为卓越的客户体验首先是一个员工流程。我们的愿景一致，是一个员工可以茁壮成长的地方。
TTEC Digital正在寻找一名QA/SDET负责人加入我们的团队。这个职位是全职且完全远程的工作！
工作内容：
我们是TTEC（纳斯达克：TTEC）内部的一个创新团队，打造下一代AI CX工具——自动化QA、对话分析、知识辅助和代理自动化——为全球最大的品牌以及他们服务的数百万客户。我们像早期初创公司一样运作，但背后有自1982年以来一直专注于客户体验的公司的规模、分发能力和企业客户基础。
这是少数真正能在大规模中发挥作用的职位之一。TTEC是一家上市公司，正处于AI的关键转折点。将正确的产品部署到数千个企业现场，并不仅仅是在改变一个指标——而是在改变公司的轨迹和股票的价值。这种杠杆效应是真实的，工作会不断积累。
我们招聘的人——DNA
- 自驱力强、执行力强的人，具有毅力——以最好的方式来说，是黑客，拥有创业心态，注重实际成果：更看重可运行的软件而非幻灯片，原型而非提案。
- 渴望学习，热爱新技术。这个平台基于最新的技术，而这些技术每月都在变化和进步。你能够快速适应变化——新的工具、新的模型、新的优先级——且不带任何抱怨。
- 精通调试和问题解决。你喜欢解决复杂的问题，善于跳出思维定式，并能跨领域高效地处理多个任务而不迷失方向。
- 具备AI原生能力。你在各个层面都与AI协作——你了解周围的科技（LLMs、SLMs、RAG、知识图谱、代理、训练、评估），并且每天使用AI工具来成倍提升你的效率。
- 了解分布式系统。高效、事件驱动、低延迟的系统是我们的世界；你理解这背后的挑战。
- 善于创新并交付产品。你能轻松展示想法，快速失败并继续前进。你设定明确的时间表并按时完成。
- 你认为自己很优秀——并且喜欢获胜。我们也是如此。
没有人会具备这份描述中的所有条件。我们寻找的是全面、聪明、行动迅速的人。
你将负责：
职位职责：
- 面向结合语音、桌面、智能和AI的平台的自动化优先的质量工程。
- 我们
查看英文原文
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a QA/SDET Lead to join our team. This role is a full-time and fully remote opportunity!
The work:
We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982.
This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.
Who we hire — the DNA
- Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.
- Want to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly — new tools, new models, new priorities — without drama.
- Master debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread.
- AI-native. You work with AI on all levels — you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity.
- Distributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands.
- Innovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them.
- You consider yourself exceptional — and you like winning. So do we.
No one will have everything in this description. We're looking for well-rounded, smart people who move fast.
What You Will Do:
The role:
- Automation-first quality engineering for a platform combining voice, desktop, intelligence, and AI.
- We emphasize AUTOMATION — we do not do manual QA here.
- Weekly code deploys are the heartbeat: when a QA branch is ready, regressions run fast, results report fast, and the train doesn't wait.
- Startup environment: 1-week sprints, fail fast, move forward.
What you'll own:
- Quality strategy across the 1-week cadence as surface area grows
- The cross-service contract suite gating production
- Future (phase 2) QA hires
- Sets the automation patterns by shipping them; raises the QA engineers around you.
- Automation coverage for your squads' services
- Fast-turnaround regression suites gating weekly deploys
- Rapid detection and reporting
- Quality signal in minutes, not days
- Load/stress coverage for your services' latency budgets
- Your committed timelines.
Who you are:
- Keeps the respect of senior engineers through technical credibility; comfortable telling a tech lead their branch isn't ready — and delivering that fast, with data.
- Show-me mentality on committed timelines: quality visible in every Friday demo, never the bottleneck.
- Chaos/failure-injection mindset — kill a service, drop the bus, flap the network; prove the platform degrades gracefully.
- Self-starter with grit and a show-me mentality.
- You consider yourself exceptional, love new technology, adapt fast when the stack changes under you, and use AI tools daily to multiply velocity — including AI-assisted test generation.
- A team player who likes winning, and a partner to dev, not a gate: when something breaks, you help the dev team isolate it fast.
What You Will Bring:
- The QA/SDET Lead role builds upon our Senior QA/SDET profile by adding team leadership responsibilities. This is a player-coach position where the individual leads the quality engineering function while remaining hands-on with framework design, automation architecture, and the team's most complex technical challenges.
- 8+ years QA/SDET; you have built a test-automation foundation from scratch for a fast-shipping product — you'll build ours before scaled module QA exists.
- Master issue-isolator and root-cause debugger — you narrow a failure to the service, the commit, the event; dev teams love your bug reports because they're half the debugging done.
- Fast regression discipline — parallelized suites, smart test selection, results in minutes; quality at weekly-deploy speed without becoming the bottleneck.
- Comfortable in high-load testing environments — load, stress, and soak testing of high-throughput, low-latency systems; you know how to find the knee of the curve.
- Experience testing event-driven systems, WebSocket flows, and browser extensions — ordering, race conditions, real-time state.
- CI-native mindset — tests wired into trunk-based CI/CD; flake management as a first-class discipline (a flaky suite is a broken suite).
- Contract/API testing between services; synthetic data and traffic generation (simulated calls, event streams, audio) for repeatable real-time testing.
- Testing AI outputs — eval-style assertions for non-deterministic LLM/ML features — a strong plus.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
Originally posted on Himalayas