L2/L3 支持工程师
L2 / L3 Support Engineer.
你是否热衷于解决复杂的技术问题，确保企业系统平稳运行？是否喜欢调查生产环境中的故障，找出根本原因，并跨多种技术协作？你是否希望支持一个大规模的国际分析平台？如果是这样，我们有一个令人兴奋的机会等你加入！
国际IT公司Intetics正在寻找一名经验丰富的L2/L3支持工程师加入我们的团队。
该职位涉及为基于Microsoft Power BI、Microsoft Fabric、ETL平台和GIS技术的企业分析解决方案提供高级技术支持。你将调查并解决生产环境中的故障，监控系统性能，与工程团队协作，并帮助确保业务关键数据平台的稳定性和可靠性。如果你希望在一个国际环境中使用现代数据技术，我们期待你的加入！
职责
- 调查并解决L2/L3生产环境故障。
- 支持Power BI数据集、网关、语义模型和仪表板环境。
- 排查ETL流水线、数据集成流程和数据质量问题。
- 支持GIS平台和空间数据服务。
- 执行根本原因分析并实施长期解决方案。
- 监控系统性能，主动识别潜在问题。
- 支持软件发布、补丁和平台升级。
- 维护技术文档、操作手册和知识库文章。
- 与业务用户和工程团队协作，确保及时解决故障。
要求
- 具有提供L2/L3生产支持的经验。
- 熟悉Microsoft Power BI。
- 具有支持ETL或数据集成平台的经验。
- 具有执行根本原因分析和排查生产环境的经验。
- 熟悉监控工具和性能优化。
- 具有在SLA驱动的支持流程中工作的经验。
- 具备良好的沟通和文档编写能力。
加分项：
- 具有Microsoft Fabric的经验。
- 具有支持ArcGIS或QGIS环境的经验。
- 具有Azure Data Factory的经验。
- 具有支持企业分析或数据平台解决方案的经验。
最初发布于Himalayas
查看英文原文
Are you passionate about solving complex technical issues and keeping enterprise systems running smoothly? Do you enjoy investigating production incidents, identifying root causes, and working across multiple technologies? Would you like to support a large-scale international analytics platform? Then we have an exciting opportunity for you!
The international IT company Intetics is looking for an experienced L2 / L3 Support Engineer to join our team.
The role involves providing advanced technical support for enterprise analytics solutions built on Microsoft Power BI, Microsoft Fabric, ETL platforms, and GIS technologies. You will investigate and resolve production incidents, monitor system performance, collaborate with engineering teams, and help ensure the stability and reliability of business-critical data platforms. If you're looking for an opportunity to work with modern data technologies in an international environment, we'd love to hear from you!
Requirements
- Investigate and resolve L2/L3 production incidents.
- Support Power BI datasets, gateways, semantic models, and dashboard environments.
- Troubleshoot ETL pipelines, data integration processes, and data quality issues.
- Support GIS platforms and spatial data services.
- Perform root cause analysis and implement long-term solutions.
- Monitor system performance and proactively identify potential issues.
- Support software releases, patches, and platform upgrades.
- Maintain technical documentation, runbooks, and knowledge base articles.
- Collaborate with business users and engineering teams to ensure timely issue resolution.
Requirements
- Experience providing L2/L3 production support.
- Strong knowledge of Microsoft Power BI.
- Experience supporting ETL or data integration platforms.
- Experience performing root cause analysis and troubleshooting production environments.
- Knowledge of monitoring tools and performance optimization.
- Experience working within SLA-driven support processes.
- Strong communication and documentation skills.
Nice to Have:
- Experience with Microsoft Fabric.
- Experience supporting ArcGIS or QGIS environments.
- Experience with Azure Data Factory.
- Experience supporting enterprise analytics or data platform solutions.
Originally posted on Himalayas