支持/ MedBilling 管理员
Support/ MedBilling manager
我们正在寻找一位自我驱动的客服/账单经理加入快速发展的团队。这个职位适合没有相关经验但渴望学习和成长的人。
在医疗公司担任客服/账单经理，负责监控并确保与患者住院相关的所有财务操作，包括：
- 将患者信息输入会计系统；
- 确定患者的保险覆盖详情；
- 收集患者的财务信息（账单、资产、现金流等）；
- 向保险公司开具发票；
- 跟踪付款并确保及时报销。
职位要求：
- 英语书面和口语流利
- 至少一年类似岗位经验
- 能够通过电话和在线方式核查福利/资格（确保患者入院前有支付方）
- 能够通过电话和在线方式核查授权状态（检查授权级别；批准天数，最后覆盖日期等）
- 与Census合作（在向保险公司提交索赔前检查系统中的信息）
- 通过电话和在线方式核查索赔
- 处理患者案件直到收到全额付款（如被错误拒绝，重新提交索赔，发送更正后的索赔或申诉）
- 为患者准备信件/账单，并通过电话与患者讨论余额
- 将付款录入系统
- 生成报告/账龄分析以确保所有付款已收到
职责：
- 与客户沟通并进行主数据录入到应用程序中
- 监督并优化账单和收款流程
- 账单组的月度结账
- 计划并实施所有流程的质量保证
- 特殊项目/账单计划和实施
我们提供：
- 竞争性薪资
- 在电力有限情况下的BCP和支持
- 稳定收入，节假日和休息日为额外假期
- 免费英语课程
- 培训课程
- 导师教育
- 每两个月一次的付费团队建设活动
团队：医疗账单部门主管、主管、CEO、HR团队以及50多名医疗账单经理
时间安排：5天工作制，每天8小时（每周40小时），早上8点至下午5点EST。您必须能够严格遵守工作时间安排。
查看英文原文
We are looking for a self-motivated Support/Billing Manager to join our rapidly growing team. This position is ideal for individuals without prior experience who are eager to learn and grow in this field.
A Support/Billing Manager in a medical company is responsible for monitoring and ensuring all financial operations related to a patient’s stay in the hospital, including:
- Entering patient information into the accounting system;
- Determining the patient’s insurance coverage details;
- Collecting financial information about the patient (bills, assets, cash flow, etc.);
- Issuing invoices to insurance companies;
- Tracking payments and ensuring timely reimbursements.
Requirements for the role:
- Fluency in both written and spoken Еnglish
- Experience in a similar position for at least 1 year
- Ability to check benefits/eligibility over the phone and online (to make sure that there will be a payer before the patient is admitted to the facility)
- Ability to check authorization status over the phone and online (checking the auth levels; number of days approved, last covered date, etc.)
- Working with Census (checking the information in the system before sending the claims to the insurance)
- Checking the claims over the phone and online
- Working on the case of the patient until the full payment is received (sending the claims for reprocessing in case it’s denied incorrectly, sending corrected claims or appeals)
- Preparing letters/bills to patients and discussing the balances with the patients over the phone
- Posting payments into the system
- Generating the reports/aging to make sure that all the payments were received
Responsibilities:
- Communication with clients and primary data entry to the application program
- Oversee and streamline billing and collections processes
- Month-end closing of the billing group information
- Plan and implement quality assurance for all processes
- Special program/billing planning and implementation
We offer:
- Competitive salary
- BCP and Support in Conditions of Limited Electricity
- Stable income, holidays, and days off are bonus days
- Free English lessons
- Workshops
- Mentoring Education
- Paid Team-Building activities every two months
Team: Head of Medbilling department, Supervisors, CЕО, the HR team, and 50+ Medical Billing managers
Schedule: 5/2, 8-hour working day (40 hr per week), from 8 am to 5 pm EST. You must be prepared to adhere to a strict schedule and maintain punctuality. You will have two 30-minute breaks during your shift, totaling one hour. Our team is committed to meeting deadlines and delivering high-quality services to our clients. Therefore, you must be ready to respond promptly and address queries within 15 minutes to ensure seamless operations and client satisfaction.
Hiring process: PI+ Cognitive testing, HR interview, interview with the Head of the Medbilling department
Originally posted on Himalayas