技术顾问
Technical Consultant
注意：这是一份针对我们通常招聘的技能集的通用职位描述。在审核和技术筛选后，候选人将被分配到具体的项目中。
ServiceNow 技术顾问 （SPM, HRSD, ITOM, CSM, 门户，智能代理）
Astrica 的 ServiceNow 技术顾问会运用他们对系统和软件架构的理解，在 ServiceNow 平台上为客户实施解决方案。他们指导客户遵循最佳实践，并与团队成员协作以实现项目目标。他们的 ServiceNow 技能始终保持在最前沿，他们在平台上进行创新，为客户提供和团队成员提供技术方面的专业知识。
你将负责：
· 给客户留下深刻印象！参与在 ServiceNow 平台上交付复杂客户解决方案的所有技术方面，就最佳实践提供建议，为客户创造持久价值和提升体验。
- 构建产品！在多个敏捷项目中做出贡献，利用 Astrica 方法论和工具来提高项目的效率和质量。
- 产生影响！定义技术和设计方法，领导冲刺会议，并就开发和配置活动向技术咨询资源提供建议。
- 确保质量！对技术资源的时间和工作量进行估算，并主动向项目负责人沟通进展和预测变化。
- 对客户项目的技术质量负责，参与代码审查，并监督上线计划工作。
- 协助开展需求发现研讨会，并与业务流程顾问紧密合作，明确客户需求。
- 参与内部知识分享、辅导和协作活动及倡议。
- 你具备：
- 5年以上 ServiceNow 平台经验，全面了解产品套件。
- 5年以上相关客户面对面的专业咨询经验，最好有 ServiceNow 相关经验。
- 具备敏捷方法论的实际经验，能够领导冲刺计划工作，根据业务需求审查故事，拆分史诗，并在虚拟环境中逻辑地排序开发任务。
- 有对工作单元（故事、缺陷、文档等）进行估算的经验，并指导资源按照定义的用户故事进行技术开发和配置。
- 能够领导面向客户的研讨会和会议，并独立或在业务流程/需求收集支持下与客户进行电话沟通。
查看英文原文
Note: this is a general job post for the skillset that we generally hire against. After review and technical screen candidates are aligned to specific projects.
ServiceNow Technical Consultant (SPM, HRSD, ITOM, CSM, Portal, Agentic)
Astrica ServiceNow Technical Consultants bring their understanding of system and software architecture to implement solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice and collaborate with team members to achieve project goals. Their ServiceNow skills are kept on the bleeding-edge, they innovate IP on the platform, and serve as technical subject matter experts to clients and teammates.
What you’ll do:
· Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
- Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
- Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
- Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
- Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts.
- Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
- Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.
What you bring:
· 5+ years of ServiceNow platform experience with a comprehensive understanding of the product suite.
- 5+ years of related client-facing professional consulting experience, preferably with ServiceNow.
- Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment.
- Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories.
- Ability to lead client facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts.
- Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
- A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
- A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
- A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people.
Extra Awesome:
· Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery)
- Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.
- CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or ITBM).
- Suite Certifications
Where You’ll Work
We’re a remote-first team, which means you can do your best work from wherever you’re happiest and most productive. Every now and then, we may ask you to join us on-site with a client—but those moments are the exception, not the rule. Flexibility is built in, because we know life doesn’t fit neatly into a 9–5.
What the Work Looks Like
Most of your day will be spent collaborating online, building smart solutions, and occasionally traveling (up to 10%) if a project needs you in person. Otherwise, it’s you, your laptop, and your favorite coffee mug.
Perks & Benefits
· Competitive pay that reflects your skills and certifications
- Performance bonuses and annual reviews that celebrate growth
- Unlimited vacation + flexible time off (because balance matters)
- Health, dental, vision, and 401(k) coverage
- Career development support and learning incentives to keep you sharp
Why Astrica?
At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun.
Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.
Originally posted on Himalayas