Delivery Operations Analyst
我们是谁？Cohere 是首要的安全企业人工智能公司。我们构建了最先进的基础人工智能模型和端到端产品，旨在解决现实世界的商业问题。我们正在为 AI 系统建设的企业培训并部署前沿模型。我们相信我们的工作对广泛采用人工智能有着重要作用，我们寻找想成为其中的一部分的人员。我们痴迷于所建造的东西。我们每个人都负责促进增加我们的模型的能力以及他们给客户带来的价值.Cohere 是一个研究人员，工程师，设计师等团队，他们都热衷于他们的工艺。我们是一个全球技术公司，总部位于多伦敦，纽约市，旧金山，蒙特利尔，巴黎，柏林和首尔。加入我们！角色摘要 我们寻求一个高度组织的，自动化思维的交付运营分析师来将 GTM 和交付工程团队连接到统一的操作系统下。核心职责包括拥有运营流程，数据质量和自动化，这些任务可以从 GTM 简报转移客户机会通过商业批准到交付分配。在销售力量和使命控制中保持准确的数据以支持交付执行。核心期望是在 GTM 到交付工作流中识别，设计，实施和不断改善自动化。（热情地称之为 Deal Desk）,使用 Workflow 自动化，北方和其他适当工具。你将拥有端到端的自动化结果，从识别手动效率低下到实现，测试，监控和代。理想候选人结合了运营严格性与系统思维方式，积极寻找消除重复的工作，提高数据质量，减少总费用并建立可扩展的进程的方式。关键责任 - - 监督 GTM 提交给 Deal Desk 的新客户简介的操作过程；确保需要的信息和适当的路由进行批准。- 将从商业审批到工程项目经理交付团队任务的过渡协调。- 在交付前阶段，追踪机会，识别行动，阻碍者和缺失信息。- 确保 GTM,Deal Desk 和 EPM 之间清晰及时交付。- 从交易桌过程中保持准确及时数据；保持销售力量和使命控制与客户，机遇，商业更新，
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WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Role Summary
We seek a highly organized, automation-minded Delivery Operations Analyst to connect GTM and Delivery Engineering teams under a unified operational system. Core duties include owning operational processes, data quality, and automation that move customer opportunities from GTM brief through commercial approval to delivery assignment. Maintain accurate data across Salesforce and Mission Control to support delivery execution.
A core expectation is to identify, design, implement, and continuously improve automation across the GTM-to-Delivery workflow(affectionately called Deal Desk, using workflow automation, North, and other appropriate tools. You will own automation outcomes end-to-end, from identifying manual inefficiencies through implementation, testing, monitoring, and iteration.
The ideal candidate combines operational rigor with a systems mindset, proactively looking for ways to eliminate repetitive work, improve data quality, reduce coordination overhead, and build scalable processes.
Key Responsibilities
- Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval.
- Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment.
- Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information.
- Ensure clear, timely handoffs between GTM, Deal Desk, and EPM.
- Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details.
- Establish standards for data entry, documentation, and operational hygiene.
- Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics.
- Identify process trends, bottlenecks, and gaps; recommend efficiency improvements.
- Develop and maintain process documentation, workflows, and operational playbooks.
- Help establish clear ownership, SLAs, and operating standards across the workflow.
- Identify opportunities to streamline, standardize, and automate manual processes across the GTM-to-Delivery workflow.
Qualifications
- 2–4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles.
- Experience working with CRM and business operations systems.
- Strong analytical and organizational skills with exceptional attention to detail.
- Comfortable working across multiple teams and managing processes with numerous stakeholders.
- Strong skills in building automations and working with multiple AI tools
- Ability to identify inconsistencies, investigate root causes, and drive issues to resolution.
- Strong written and verbal communication skills.
- Process oriented but being able to convert nebulous ideas into discreet actionable steps and systematizing work
- Experience with data reporting, dashboards, or business intelligence tools is an asset.
WORKING LOCATION:
This role can be based remotely from the Greater Toronto area, Montreal or Ottawa - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.