主管，催收部门
Supervisor, Pre-Foreclosure Department
职位概述：
监督和监控员工绩效，确保符合NOI预止赎尽职调查、审计要求和时间表，并保持政策和程序的一致性。与其他部门合作，识别并实施流程改进策略。根据公司政策和程序，以及公司在运营的美国各州和联邦法律和法规，履行所有职责。该职位的批准薪资范围为每年67,400至72,400美元。
你将负责：
• 确保员工准确执行逐项止赎推荐检查清单，以证明首次法律行动的资格。
• 管理实施预止赎逾期通知法定变更的项目。
• 审查与首次法律阶段文件资格相关的异常报告。
• 准备和审核每日逾期报告。
• 与内部部门建立关系并合作，寻找提高各部门效率和效果的方法。
• 监督员工的日常工作流程，确保始终遵循公司标准。
• 与违约和止赎验证团队有效协调，确保遵守截止日期。
• 完成其他职责和特殊项目任务。
你将需要：
• 熟悉《公平债务收集实践法》
• 对损失缓解、还款历史和预止赎流程有深入了解
• 熟悉抵押贷款软件，例如FiServ、GNMA-EVARS
• 中级MS Office技能
• 能够在短期内组织和优先安排他人的工作计划
• 能够做出对直接工作单元有中等影响的决策
• 能够核对恢复金额，并检查结果的准确性
• 能够与各级管理层有效沟通，并报告升级的问题
• 能够完成常规表格，使用现有信函模板和/或进行常规口头沟通
• 高中毕业或同等学历工作经验。
• 更多的大学课程优先考虑。
• 1至3年作为催收和/或预止赎主管及抵押贷款服务经验。
我们的公司：
Carrington Mortgage Services是The Carrington Companies的一部分，该公司为借款人和投资者提供集成的全生命周期抵押贷款服务支持，提供卓越的客户服务和有助于借款人的项目。
查看英文原文
POSITION SUMMARY:
Oversee and monitor employees’ performance to ensure adherence to post NOI Pre-Foreclosure due-diligence, audit requirements and timelines are consistently met, and conformity to policies and procedures. Collaborate with other departments to identify and implement process improvement strategies. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved target pay range for this position is $67,400-$72,400/year.
WHAT YOU’LL DO:
•Ensure staff accurately perform itemized foreclosure referral checklist to substantiate eligibility for first legal action.
•Manage projects for implementing statutory changes in pre-foreclosure delinquency notifications.
•Review exception reporting specific to eligibility of files ready for First Legal.
•Prepare and review daily delinquency reports.
•Develop relationships and partner with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.
•Supervise the daily work flow of staff and ensure that corporate standards are consistently followed.
•Effectively coordinate with breach & foreclosure validation teams to ensure adherence to deadlines.
•Perform other duties and work on special projects as assigned.
WHAT YOU’LL NEED:
•Thorough knowledge of Fair Debt Collection Practices Act
•Excellent understanding of loss mitigation, payment history and pre-foreclosure process
•Familiarity with mortgage software, e.g., FiServ, GNMA-EVARS
•Intermediate MS Office skills
•Ability to organize and prioritize work schedules of others on short-term basis
•Ability to make decisions that have moderate impact on the immediate work unit
•Ability to reconcile reinstatement amounts, and check results for accuracy
•Ability to communicate effectively with various levels of management and report escalated issues
•Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication
•High school diploma or equivalent work experience.
•Some additional college coursework preferred.
•One (1) to three (3) years’ experience as a Collections and/or Pre-Foreclosure Supervisor and Mortgage Servicing experience.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .
What We Offer:
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
Originally posted on Himalayas