HSO国际 - 服务交付经理
HSO International - Service Delivery Manager
职位：服务交付经理
部门：托管服务
签证赞助：您必须在欧洲地区的居住国拥有合法工作权利。赞助仅限于荷兰境内。
您的目标是？
作为服务交付经理，您负责向国际客户提供高质量的托管服务。您管理跨 Dynamics 365、Azure、集成和数据的复杂服务环境，确保运营稳定性、客户满意度和持续改进。
微软合作伙伴领导
HSO 连续 21 年位列微软 Dynamics 内部圈，是全球前 1% 的微软合作伙伴。我们拥有超过 2,800 名专业人员，业务遍布全球，为各行业提供成功的实施服务。
HSO 国际
在 HSO 国际，您将加入一个由 300 多名来自 50 多个国籍的同事组成的多元化团队，参与具有全球影响力的跨境项目。
了解更多关于 HSO 国际的工作生活：
- 负责 Dynamics 365 F&O、CE、Azure、集成和数据解决方案的端到端服务交付。
- 与高级客户利益相关者建立信任关系，并将服务与他们的业务目标对齐。
- 领导并指导 DevOps 客户支持团队。
- 负责 SLA、服务表现、预算、升级和持续改进。
- 领导发布与变更管理，包括发布治理、CAB 流程、风险评估和生产部署。
- 协调发布并解决跨功能和技术团队的依赖关系。
- 识别提升和扩展客户服务的机会。
- 为托管服务中的服务交付标准和最佳实践做出贡献。
何时我们是合适的搭档？
您具备：
- 商业、IT 或相关领域的学士或硕士学位。
- 至少 10 年的相关工作经验，包括在 Microsoft Dynamics 365 和企业托管服务方面的丰富经验。
- 在复杂客户环境中的高级服务交付管理经验。
- 在 Dynamics 365 F&O、CE、Azure、集成和数据方面成功管理多个服务的经验。
- 在发布与变更管理方面的经验，包括发布治理、CAB 流程和生产部署的管理。
- 管理 SLA、预算、服务质量、客户满意度和升级的经验。
- 对 Microsoft 云解决方案有深入了解。
查看英文原文
Role: Service Delivery Manager
Department: Managed Services
Visa Sponsorship: You must have legal working rights in the country of your residence within the European region. Sponsorship is only available within the Netherlands.
What is your goal?
As a Service Delivery Manager, you are accountable for delivering high-quality managed services to international customers. You oversee complex service environments across Dynamics 365, Azure, integrations, and data, ensuring operational stability, customer satisfaction and continuous improvement.
Leading Microsoft Partner
HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally.
HSO International
At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.
Learn more about Life at HSO International:
- Own end-to-end service delivery across Dynamics 365 F&O, CE, Azure, integrations, and data solutions.
- Build trusted relationships with senior customer stakeholders and align services with their business objectives.
- Lead and coach the DevOps customer support team.
- Own SLAs, service performance, budgets, escalations, and continuous improvement.
- Lead Release & Change Management, including release governance, CAB processes, risk assessment and production deployments.
- Coordinate releases and resolve dependencies across functional and technical teams.
- Identify opportunities to improve and expand customer services.
- Contribute to service delivery standards and best practices within Managed Services.
When Are We a Match?
You have:
- A Bachelor’s or Master’s degree in Business, IT, or a related field.
- At least 10 years of relevant professional experience, including substantial experience within Microsoft Dynamics 365 and enterprise managed services.
- Senior-level Service Delivery Management experience in complex customer environments.
- Proven ownership of multiple services across Dynamics 365 F&O, CE, Azure, integrations, and data.
- Proven Release & Change Management experience, including release governance, CAB processes, and production deployment ownership.
- Experience managing SLAs, budgets, service quality, customer satisfaction, and escalations.
- Strong knowledge of Microsoft cloud solutions and modern service management practices.
- Experience working with international customers and distributed delivery teams.
- Commercial awareness and the ability to support service growth opportunities.
- Fluency in English.
Strong advantages:
- Experience transitioning projects into managed service operations.
- Experience with Dynamics 365 One Version Management.
- ITIL certification or experience working for a Microsoft Partner.
You are:
- Accountable and customer-focused.
- Able to oversee complex services involving multiple technologies and stakeholders.
- Calm and decisive when managing escalations and production risks.
- A strong communicator who can translate complex topics into clear decisions and actions.
- Collaborative, proactive, quality-minded and commercially aware.
Why should you choose HSO International?
Development and growth
You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.
Fun and success
You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.
International project exposure
Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.
Freedom and responsibility
You have the freedom and flexibility to organize your workdays, but especially to shape your own career.
Take the next step!
Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
Originally posted on Himalayas