成功经理
Success Manager
The Vested Group 是 Pine 的投资组合公司，是一家屡获殊荣的 Oracle NetSuite 解决方案提供商，与成长型公司合作，使其运营按照应有的方式运行。他们专长于 ERP 实施、支持和定制解决方案——他们衡量成功的方式是创造的长期价值，而不仅仅是交付的项目。他们的 inVESTED PRO 服务在上线后提供持续的支持和优化，许多客户关系可以持续多年。
他们正在寻找一位成功经理，负责与最大的和最复杂的 inVESTED PRO 客户建立关系。成功的候选人将成为客户管理层的主要联系人，与 NetSuite 顾问紧密合作以实现客户目标，并在出现问题时领导升级处理。这个职位从第一天起就拥有完整的客户组合——合适的人选准备好立即投入工作。
这是一个完全远程的职位。
你将负责
- 作为主要联系人管理大型、复杂的 inVESTED PRO 客户组合。
- 与客户管理层（包括高管利益相关者）定期进行业务回顾，审查进展并设定优先级。
- 将客户的业务需求转化为 NetSuite 顾问和开发人员的优先行动方案。
- 同时跟踪多个客户工作流的时间线、范围和资源。
- 提前识别风险——低使用率、范围蔓延、工作停滞、续约担忧——并制定应对计划。
- 领导客户升级和困难对话直至解决。
- 与交付、支持和客户团队协调，确保客户工作按计划进行。
- 建议优化方案、额外模块和流程改进，帮助客户更好地利用 NetSuite。
他们希望你具备
要求
- 5 年以上客户成功、客户管理、咨询或其他面向客户的岗位经验。
- 功能背景，最好是在运营领域。
- 作为最终用户、管理员、顾问或项目经理有 ERP 经验。
- 有与大型或复杂客户（包括高管利益相关者）建立关系的经验。
- 强大的项目管理和解决问题的能力。
- 在各团队之间积极沟通并保持持续跟进。
- 能够处理升级和困难的客户对话。
加分项
- 有 NetSuite 经验。
- 商业学位或商业背景。
- 有托管服务、ERP 支持或技术相关经验。
查看英文原文
One of Pine's portfolio companies, The Vested Group, is an award-winning Oracle NetSuite Solution Provider that partners with growing businesses to get their operations running the way they should. They specialize in ERP implementations, support, and custom solutions — and they measure success by the long-term value they create, not just the project they deliver. Their inVESTED PRO practice provides ongoing support and optimization after go-live, and many of those client relationships run for years.
They're looking for a Success Manager to own relationships with their largest and most complex inVESTED PRO clients. The successful candidate will be the main point of contact for client leadership teams, work closely with NetSuite consultants to deliver on client priorities, and lead escalations when they arise. This role comes with a full client portfolio from day one — the right person is ready to hit the ground running.
This is a fully remote role.
What You'll Do
- Manage a portfolio of large, complex inVESTED PRO clients as their primary point of contact.
- Hold regular business reviews with client leadership — including C-suite stakeholders — to review progress and set priorities.
- Translate client business needs into prioritized action plans for NetSuite consultants and developers.
- Track timelines, scope, and resourcing across multiple client workstreams simultaneously.
- Flag risks early — low adoption, scope creep, stalled work, renewal concerns — and put a plan in place to address them.
- Lead client escalations and difficult conversations through to resolution.
- Coordinate with delivery, support, and account teams to keep client work on schedule.
- Recommend optimizations, additional modules, and process improvements that help clients get more out of NetSuite.
What They're Looking For
Required
- 5+ years in client success, account management, consulting, or another client-facing role.
- Functional background, ideally in operations.
- ERP experience as an end user, administrator, consultant, or project lead.
- Experience managing relationships with large or complex clients, including C-suite stakeholders.
- Strong project management and problem-solving skills.
- Proactive communication and consistent follow-through across teams.
- Comfort managing escalations and difficult client conversations.
Nice to Have
- NetSuite experience.
- Business degree or business background.
- Experience in managed services, ERP support, or technology consulting.
What They Offer
- Location: Remote
- Employment Type: Full-Time
- Salary: [Insert salary range]
- Benefits: Medical, dental, and vision coverage; generous PTO and company-observed holidays; 401(k) with employer match; professional development and room to grow as the practice expands; and the long-term backing of Pine Services Group
Originally posted on Himalayas